Job description

Settling in the heart Hollywood, where adventurous creativity and trendsetting influence take precedence, The Hollywood Roosevelt is a full-service lifestyle hotel providing our guest a glimpse at its storied past.In its early years, the hotel played host to countless icons; Marilyn Monroe, Charlie Chaplin, Clark Gable and Carole Lombard, among others.

Set above the Walk of Fame, we offer travelers an experience of Hollywood that is authentic to its neighborhood. It is a complete lifestyle destination, fusing entertainment, art, culture, design and music all around the property. It’s a destination within itself with a speakeasy themed cocktail bar, a swank, two-lane bowling alley and a 24-hour luxury burger bar, so despite all the temptations along Hollywood Blvd, you never really have to leave the building.

Interested in working with a Hollywood original? Love meeting people and creating new experiences? We encourage you to apply on the link below. We look forward to hearing from you.

Position Summary
The Food and Beverage Coordinator is responsible for ensuring that guests have a positive and memorable experience at The Hollywood Roosevelt while utilizing our food and beverage outlets.

The Food and Beverage Coordinator will work closely with the food and beverage management team along with Front Office/Guest Relations to assist guests with directions and information regarding Food and Beverage special events, property amenities, services, and hours of operation with proper communication through Opera, Open Table and Alice. This position will execute all food and beverage outlets’ request internally and externally for our guest. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests, communicate and respond to all food and beverage request.

Pay Type - Hourly | $23.00 - $25.00

Essential Duties and Responsibilities

• Knowledgeable of all Food and Beverage special events, hours of operation, closures and communication to all departments
• Answer incoming calls for Food and Beverage
• Attend Food and Beverage weekly meetings
• Make reservations for VIPs and internal/external guest
• Work closely with Front Office and Guest Relations to update guest profiles in Opera and proactively reach out to guests pre-arrival
• Coordination of small party reservations for all outlets

Knowledge and Skills
Competencies: To ensure successful performance, an individual should demonstrate the following:

Customer Service: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible, whether in person or over the phone. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.

Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.

Computer Skills: Knowledge of Opera, Excel, Power Point, and Adaco.

Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.

Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and supports and explains reasoning for decision making. Includes appropriate people in decision process and makes timely decisions.

Planning/Organizing: Prioritizes and plans work activities, uses time efficiently and sets goals and objectives.

Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail.

Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.

Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.

Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Education and Work Experience

• Must have a minimum 1 year of Food and Beverage Coordinating experience
• Minimum 1 year experience in Hospitality (hotels preferred)
• BS in Hospitality Management, Business Administration or related field (preferred)
• Systems: Opera PMS and Micros PMS experience (preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Open schedule availability (required)

Certificates, Licenses and Registrations

• None required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate.

Operational English skills are required for all positions. The Hollywood Roosevelt is an EEO/AA Employer M/F/D/V & FMLA COMPLIANT. Pre-employment drug screening and background check are conditions of employment.

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