Reports To: AGM/Food and Beverage Director, Asst F & B Director

Supervises: F & B Outlet Supervisor, F & B Outlet Associates

Job Purpose: To manage the restaurant’s operation, maintaining established cost and quality standards so as to ensure superior service and maximize profits.

Job Responsibilities:

• Develop short term and long term financial and operational plans for the restaurant which support the overall objectives of the company.
• Prepare the annual budget.
• Monitor the performance of the restaurant through verification and analysis of customer satisfaction systems and financial reports. Initiate corrective action.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Implement and maintain sales/marketing programs.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
• Maintain a security function which protects both the assets of the restaurant and the personal safety of employees and customers.
• Implement and maintain effective two-way communication systems which reach all employees.
• Develop new programs which result in an increased level of customer satisfaction and operational excellence.
• Other duties as assigned.

Job Skills:

• Read and interpret business records and statistical reports, and make business decisions based on production reports and similar facts, as well as experience and opinion.
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret policies established by administrators.
• Change activity frequently and cope with interruptions.

Education

• Bachelor’s degree in Management, Business or related field.

Experience

• 2 years dining room supervisor experience, 1 year host/cashier experience, 2 years waiter exp.; OR, equivalent combination of education and experience.

Licenses/Certifications

• TIPS certification required and Food Safety certification