Job description

Are you an extravert who enjoys talking to people? Are you computer savvy and adapt quickly to new procedures? Have you ever considered the hospitality industry? Best Western Plus La Crescent/La Crosse is looking for a part-time/full-time Guest Services Representative.

Someone who can represent the hotel to the guest throughout all stages of the guest’s stay. Plays well with others and deliver superior customer care! Are you new to the hotel world? That's okay, come on over and see if our team is right for you!

Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

We are currently seeking a candidate that is available for 7am -3pm, 3pm-11pm, and other shifts as needed. A flexible schedule is preferred.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Checks in guests to assigned rooms
• Possesses a working knowledge of the reservations department.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Salary: From $15.00 per hour

Schedule:

• 8 hour shift
• 3-11PM
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• La Crescent, MN 55947: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• La Crescent, MN 55947: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

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