Job description

Front Desk Agent:
Reporting to the Front Desk Supervisor/ Assistant General Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Greet, check in and settle guest accounts while ensuring all service standards are followed

Assist guests regarding hotel facilities in an informative and helpful way

Respond to each Guest who approaches the Reception Desk

Drive rate through up-selling room brands

Follow department policies, procedures and service standards

Follow all safety policies

Other office duties as assigned through supervisor.

Able to help make and setup breakfast area, if coverage is needed due to being busy and being able to help buss tables.

Qualifications:

Proficiency in English (written and verbal).

Spanish Speaking Prefered.

Previous customer related experience preferred.

Previous Fosse experience preferred, but not required.

Computer literate in Microsoft applications an asset.

Must be able to type 25 words per minute.

Must possess a professional presentation.

Strong interpersonal and problem solving abilities.

Highly Responsible & Reliable.

Ability to work well under pressure in a fast paced environment.

Ability to work cohesively with fellow colleagues as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling, pushing, pulling, lifting.

Able to at least lift 25 pounds.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Are you able to speak another language?

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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