Become a part of the team of the Hershey Lodge, where you'll find 665 well-appointed guest rooms and deluxe suites. Reflecting the already warm and gracious interior of the lobby, each guest room features chocolate-themed decor and artwork. With a relaxed atmosphere and sweet reminders everywhere you look. As the Front Desk Attendant you will have the pleasure of greeting our valued guests upon their arrival, creating a warm, enthusiastic and positive start to their stay.

Job Functions:

• Greeting guests upon their arrival
• Giving personal attention to guest in order to exceed their expectations
• Registering guests and confirming room rates
• Providing information about the Lodge and other attractions within the company and the area
• Maintaining an accurate count of room status and availability
• Reserving guest rooms in accordance with special requests
• Processing guest room charges
• Receiving payments on accounts
• Balancing receipts at the end of each shifts
• Create 100% guest satisfaction by providing optimum service at all times
• Answering telephones; and handling guest questions/concerns/complaints

Basic Qualifications:

• Must be at least 18 years of age
• High school diploma or GED equivalent
• 2 years of customer service experience

Additional Qualifications:

• Proven guest relations, problem solving and organizational skills
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
• Professional image representative of company image

Working Conditions:

• Ability to work in hectic, fast-paced environment
• Physical requirements include standing (up to 100% of the shift), hearing, speaking, performing detailed work at close distances; and finger dexterity
• Ability to work a flexible eight-hour shift between the hours of 6:00 a.m. and 12:00 a.m. including weekends and holidays

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer