Job description
RESPONSIBILITIES
- Serve as the subject matter expert and point of contact for overall direction and specific requirements for technology enhancements that support the FSM team (i.e. CMX, Operations Dashboard).
- Lead the development of FSM processes and tools that support new restaurant and remodel initiatives.
- Lead the innovation of technology solutions to solve common issues across brands.
- Lead projects with cross-functional teams and serve as FSM Adoption Lead.
- Responsible for identifying and implementing simplified & expanded functionality opportunities within Business Intelligence applications and CMX Micro Strategies Enterprise Intelligence.
- Support and document User Acceptance Testing (UAT).
- Lead the development of best-in-class tools and tactics to support our field organization along with their support of our Franchisees.
- Provide subject matter expertise regarding key areas of responsibility.
- Provide feedback channels on all associated work to conduct assessments inclusive of all stakeholders; ensuring performance measurements are evaluated to continuously learn.
- Help identify and resolve project–related risks and issues.
- Participate in the evaluation of key projects by taking part in post-project evaluations and lessons learned, ensuring feedback is taken into consideration and worked into other initiatives as needed.
- Ability to effectively multiple projects/initiatives within budget.
- Drive the recognition of improved and innovative ways to accomplish objectives, keeping the restaurant teams and guests top of mind.
- Strong leadership skills demonstrated through championing accountability, maximizing team and individual strengths, seeking and implementing change, influencing decisions, and aligning with critical business objectives.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
- 4 Year-Degree
- Experience with franchise-based business models
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Data analysis and interpretation, decision making and communication
- Understanding of business analytics, intelligent report design, and communication of results.
- Subject matter expert in operations assessments and supporting tools.
- Practical knowledge and experience in quick-service restaurant operations.
- Effectively utilizes project management disciplines and tools using Inspire Brands processes.
- Ability to work independently and provide regular progress updates to manager and department leadership.
- Allocates time and resources to critical tasks rather than non-essential tasks
- Encourages collaboration across the organization.
- Ability to influence change with a variety of constituents.
- Analyze each situation’s unique attributes to assist in determining an appropriate resolution.
- Ability to communicate perspectives clearly in group settings to assist in a final resolution.
- Demonstrates mental sharpness, capability, and agility when confronted with challenges.
- Building appropriate rapport inside and outside the organization.
- Sets clear objectives and metrics for success.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
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