Job description

JOB PROFILE: Expert FUNCTION: Gap Inc. Field REPORTS TO: General Manager DATE: March 2019 ABOUT THE ROLE As an Expert, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. You’ll use your skills to focus on a specific area within the store to drive loyalty and sales. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. CRITICAL COMPETENCIES Drives Results Customer Impact Trust & Honesty Resourcefulness ORGANIZATIONAL LEADERSHIP • Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer. • Mentor and train peers through on the job training, acting as a role model for all brand behaviors and initiatives. • Responsible for a specific area or focus within the store. • Maintain a clean and safe environment to prevent loss and minimize risk. • Demonstrate values and behaviors consistent with our culture. • Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines. WHAT YOU’LL DO WHO YOU ARE • Consistently treat all customers and employees with respect and contribute to a positive work environment. • Promote customer loyalty by educating customers about our loyalty programs. • Build and share expertise in an assigned functional area. • Seek out and engage with customers to drive sales and service using suggestive selling. • Enhance customer experience by using all omni channel offerings. • Be accountable to personal goals which contribute to overall store goals and results. • Support sales floor, fitting room, cash wrap, back of house, as required. • Maintain a neat, clean and organized work center. • Handle all customer interactions and potential issues/returns courteously and professionally • Execute operational processes effectively and efficiently. • A good communicator with the ability to effectively interact with customers and your team to meet goals. • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. • Able to demonstrate interest and initiative to develop skills and improve capabilities. • Passionate about retail and thrive in a fastpaced environment. • A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required to improve capabilities. • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. • Able to utilize retail technology. • Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs

Job Type: Part-time

Pay: Up to $17.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.