Job description

Summary:

Our Juneau Aspen Hotel is seeking a General Manager to join our team. This position oversees operations, administration, and personnel at the Juneau Aspen Hotel. The General Manager is responsible for achieving hotel profitability through revenue generation, cost control, exceptional guest satisfaction, and positively contributing to the community.

Responsibilities:

· Responsible for all aspects of hotel operations, day – to – day staff management, and guest experience.

· Responsible for maintaining compliance for all federal, state, local laws, and company’s policies, procedures, and service standards.

· Drives improvement in guest satisfaction experience and property’s goals.

· Resolves guest complaints and oversees guest service recovery process in a timely manner.

· Manages and protects company assets.

· Advocate sound financial/business decisions to achieve goals and maximize revenue and to achieve increased profitability.

· Maintains high standards of professionalism, including high standards of appearance and grooming, proper dress, etc.

· Prepare and meet all deadlines for daily, weekly, and month end to ensure all documents are completed accurately. Analyze and offer strategies to improve and/or reach set goals.

· Oversee HR related action in accordance with Aspen Management policies and procedures.

· Conduct performance reviews according to Aspen Management standards in a timely manner for employees.

· Maintain a positive culture to lead, coach, and mentor team members while holding team members to the Aspen Standards.

· Develop, implement, and conducts employee engagement and training.

· Perform other duties as assigned.

Requirements:

· Prepare weekly, monthly, and yearly financial documents to accurately.

· Actively participate in community development and positively representing Aspen Management.

· Arrange for fire and safety training for all employees within 30 days of opening and every six months thereafter.

· Proficient in hotel operation system, payroll system, Microsoft office products, and ability to type at a minimum of 50 wpm.

· Must use inner-personnel and communication skills to lead, influence, and encourage others by, leading by example.

· Conduct well-planned monthly staff meetings to encourage productive discussion, innovation, problem solving, etc.

· Monitor labor and supply cost controls as required by Aspen Management policies.

· Approve all direct bill accounts and review on a monthly basis. Perform collection efforts as needed.

· Post all Accounts Receivable payments in a timely manner.

· Compile all payroll hours and monitor budgets for each department.

· Maintaining communication with the Corporate Office regarding operational and/or employee updates.

· Maintain entire property, inside and out, on a daily basis.

· Manage all maintenance challenges immediately per Aspen Management policies and procedures.

· Arrange an extermination program on a routine schedule as needed.

· Maintain emergency equipment.

· Monitor and maintain key control procedures for most guest room keys.

· Monitor Guaranteed No-Show billing policy and assist as needed.

Aspen Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender (including sexual orientation, gender identity, or pregnancy), National Origin, Age, Disability, or Genetic Information (including family medical history), or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location: One location

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