Job description

Description:

Joint venture between two notable hospitality groups is seeking a multi-unit General Manager to oversee 3 distinct operations comprised of fine dining restaurant, bar and cafe.

The position of General Manager is responsible for the overall leadership and operation of a restaurant, ensuring the successful delivery of the Company’s philosophy, which is based upon four distinct core beliefs: Hospitality, Quality, Value and Family. This includes recruiting, leading and developing people to execute the restaurant’s philosophy; fostering a positive, stable working environment for the employees; and building sales and controlling costs to deliver optimum business results for the stakeholders.

Essential Duties and Responsibilities:

• Model, maintain and promote among staff and other managers a “no-compromise” attitude towards providing the highest possible level of Hospitality, Quality, Value, and Family to the customer.

• Takes action to ensure the standards of the Gibsons Restaurant Group are upheld and applied firmly and fairly and the DNA of the concept is preserved.

• Demonstrates and reinforces leadership behaviors necessary to gain employees’ loyalty, satisfaction and pride.

• Recruits, retains, trains and develops an optimum number of managers and staff who are enthusiastically dedicated to delivering the highest level of Hospitality, Quality, Value, and Family to the customer.

• Participates in the community as a representative of the company.

• Responds to customer complaints and resolves them in a way that ensures the customer will return again quickly and ensures that every customer leaves happy.

• Executes plan, based on “Spotter Reports” and “Customer Surveys”, among other forms of customer input, to improve customers’ restaurant experience and increase their loyalty.

• Gives direction, delegates effectively and develops management team.

• Oversees the effective scheduling of staff three weeks in advance to provide sufficient restaurant coverage, while at the same time controlling labor costs.

• Creates and is ultimately responsible for execution of restaurant goals in all areas of operations to achieve the desired volume growth and optimum profits.

• Monitors P&L statements to overcome problem areas and discrepancies within the restaurant and takes appropriate action to ensure optimum profits are achieved.

• Maintains safe and secure working conditions throughout all areas of the operation for the well-being of restaurant staff and the protection of restaurant assets.

• Administers written performance reviews for all restaurant managers and, in alliance with the other managers, oversees staff performance reviews.

• Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations.

• Opens and closes the restaurant ensuring appropriate safety, sanitation, employee wellness, housekeeping and presentation standards are adhered to following established procedures and checklists.

• Administers in-restaurant payroll and employment record keeping procedures.

• Ensures that all restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets, purchase orders, accounts payable, bank deposits and employment-related forms.

• Provides oversight to ensure all PDR events effectively maximize sales potential and deliver 100% customer satisfaction.

• May perform other duties as assigned.

Education and/or Experience:

Minimum of a high school diploma; Bachelor’s Degree or other four-year degree preferred. Seven to ten years experience in a restaurant environment with at least five years of management experience in a $15M (annual) location required. Multi-unit management experience strongly preferred.

Skills:

Ability to communicate professionally verbally and in writing, with the public and with employees; ability to read and write English; ability to perform basic math skills including addition, multiplication, subtraction and percentages; ability to make sound business decisions; ability to analyze data and draw conclusions from the information at hand; ability to maintain composure and poise under pressure; strong computer knowledge and ability to learn new software programs.

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 4 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

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