GROUP SALES MANAGER

Perks

Full Benefit Package, Paid Time Off, Complimentary Life Insurance, 401k Plan, Hotel Room Discounts.

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel

POSITION PURPOSE

The main job function of the Group Sales Manager is to ensure that all group sales contracts are planned and executed at the highest level of client satisfaction and to make certain that all financial obligations to the hotel are met. The position will also include the management of guest(s), room blocks, special requests, and social rooms as well as coordinating services for groups and all other social events and holding meetings with group leaders to insure a successful outcome.

ESSENTIAL FUNCTIONS

Administration

• Comprehensive knowledge of market position, banquet and food and beverage revenues, pricing and rate structures, sales strategies, yield management, booking trends, and future hotel planning.

• Be fully knowledgeable of competitive markets outside the area.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Implement group sales policies and procedures as developed in the annual Marketing Plan.
• Establish priorities for all group sales and marketing programs and projects.
• Maintain detailed records of discussions with guests, including room accommodations, all meeting setups, food and beverage, transportation, etc.
• Upsell to improve revenue generation on property.
• Be readily available during group functions for consultation with the client.
• Flexible schedule required to accommodate client needs.
• Preside at group planning meetings where details related to group coordination will be discussed and reviewed by management.
• Participate in site reviews.
• Conduct exit interviews with clients to solidify repeat business and distribute results.
• Achieve and exceed individual and team annual goals as established by the annual Marketing Plan.
• Develop and maintain a job specifications department chart to include market responsibility, geographical areas, and individual group sales planning including goals and objectives.
• Achieve budgeted revenues and expenses and maximize profitability related to group sales.
• Develop short- and long-term financial and operational plans for group sales that relate to the overall objectives of the hotel.
• Participate in the preparation of the annual hotel Sales department budget.
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets. Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner. Hold subordinates accountable for the same.
• Ability to accurately use various office and accounting software.

Support

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors both verbally and written.
• Ability to design and prepare statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various accounting department tasks as needed.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures; hold subordinates accountable for same.
• Participate in meetings with Sales staff to ensure timely communication flow including but not limited to group sales goals, events, processes and procedures, motivational techniques, etc.
• Attend all required meetings.

Confidentiality and Data Protection

Maintain the confidentiality of guests and proprietary information. This includes the following types of items:

• Unpublished financial information
• Data of Guests/Partners/Vendors/Employees
• Data entrusted to our company by external parties
• Pricing/marketing and other undisclosed strategies
• Documents and processes explicitly marked as confidential
• Unpublished goals, forecasts, and initiatives marked as confidential

Personal Effectiveness

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.

• Assume responsibility for personal growth and development.
• Conducts him/herself (act and dress) professionally at all times; sets standards for all associates; holds subordinates accountable for same.

Communication

• Understands and communicate the Driftwood Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

Physical Requirements Specific to Position

• Must have a comprehensive knowledge of all hotel departments and functions.
• Hearing, writing, able to type, or using the keyboard.
• Minimum lifting, pushing and pulling of 20 pounds.
• Able to bend, stoop, upward reaching, and manual dexterity.
• Other duties may be assigned.

Additional responsibilities specific to the position:

• Must have a comprehensive knowledge of applicable Federal, state, and local health safety and legal regulations.
• Ability to timely obtain any required licenses or certifications.
• CPR training required; First Aid training preferred.
• Additional language ability preferred.
• Occasional travel required.

OTHER

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Driftwood Hospitality Management rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

• Enforce corporate safety standards.
• Maintain a calm demeanor during emergency situations; communicate situations accurately, factually, and calmly to appropriate parties.
• Ability to build solid working relationships with co-workers.
• Ability to willingly assist with various hotel tasks as needed.
• Any other duties as assigned by the leadership of Driftwood Hotel Management.

EDUCATION

High school or equivalent education is required.

Bachelor’s degree in Hospitality or related field preferred.

EXPERIENCE

A minimum of 1 years of experience in Group Sales Management is required.

Advanced PC skills, knowledge of Outlook 365, Word, Excel, and PowerPoint.

Marriott brand system experience with PMS Marsha & Bonvoy preferred

DRIVER LICENSE

Ability to provide and maintain a valid driver’s license as the position may require the operation of a vehicle.

SCHEDULE

Must be able to work varying shifts between 7:00 a.m. and 11:00 p.m. based on business demand, including weekends and holidays.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per

Driftwood Hospitability Management and Brand standards.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.