Job description

The Guest Services Specialist is responsible for providing a high level of customer service to all resort/campground guests throughout their stay. Primary responsibilities include greeting all guests coming into the property, taking reservations by phone, online or in person, answering guest questions and coordinating with various departments within the property to address maintenance or housekeeping concerns. Essential functions and responsibilities of the position may vary from time to time to meet the needs of the Property and Guests.

Essential Responsibilities

● Greet & welcome all guests to the property in a warm, friendly and attentive manner.

● Check guests in and out for their reservations

● Follow all cash handling and credit card handling procedures.

● Must be able to multitask and prioritize departmental functions to meet deadlines

● Must be effective at listening to, understanding, and clarifying concerns raised by guests and employees.

● Answer guests’ inquiries about services, facilities and hours of operation in a timely manner.

● Be well versed on rates, lengths of stay, seasonal schedules and approved promotions or discounts.

● Attend all required meetings and training sessions.

● Must be able to cross-train in other property related areas.

● Maintain confidentiality of information.

● Maintain a clean & organized work area.

● Attend all required meetings and training sessions.

● Must be able to cross-train in other property related areas.

● Perform other duties as requested by Management.

● Must be able to work weekends, evenings and holidays

Qualifications

● High school diploma or equivalent required (some HS education required)

● Prior administrative experience

● Strong customer service skills

● Good problem solving skills

● Professional appearance

● Valid Driver’s License

● Intermediate computer proficiency with ability to use G-Suite, email and internet

RV property office or hotel front desk experience,a plus

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• East Hampton, CT 06424: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.