Job description

Summary:

The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client and verification of third party reimbursement. The Customer Service Representative demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

• Contributes to organization success targets for net operating margin.
• Models Covenant’s Mission, Vision and Values of keeping our Promise of Caring and Commitment to Service.
• Has social contact with patients, primarily adult.
• Demonstrates excellent customer service.
• Contributes to organization success targets for patient satisfaction and net operating margin.
• Services walk-in Customers.
• Accurate data entry of patient registration, visits and supplies.
• Sets up new patient/client files.
• Verifies private insurances, Medicare, and Medicaid coverage.
• Clears previous day’s route, reviews paperwork for completeness and accuracy, processes orders through computer billing system.
• Prepares delivery tickets for day’s route for driver deliveries and pick-ups.
• Maintains concentrator exchanges, checks, and serial numbers in the computer.
• Other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School graduate or equivalent required.
• Minimum of one year of experience in related activities required.

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in computer applications including Microsoft Office and Outlook.
• Capable of handling a multi-line phone system with minimal supervision.
• Working knowledge of home medical equipment and insurance coverage requirements.
• Excellent oral and written communication skills.
• Demonstrated organizational skills.
• Typing and 10-key skills.
• Sound judgment in handling confidential or sensitive issues and material.
• Ability to use critical thinking to proceed with assigned tasks or situations.
• Project a positive and energetic image.
• Ability to initiate and develop new processes as change warrants.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cass City, MI 48726: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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