Well established medical company seeking a Jr Level IT Help Desk Support Specialist. Targeting someone with at least 1-2 years of experience.

**This is an entry level role and is fully remote. Must reside in Orange County/Inland Empire are to qualify for this role.**

Description:

• Provide excellent customer service (soft skills) over the phone.
• Perform initial troubleshooting on client/server, networking, hardware/software, desktop devices, and end-user applications.
• Log calls by accurately documenting, and verifying all client information provided, and troubleshooting steps performed.
• Work in a fast-paced environment (averages 50 calls per day). Will be expected to be first call resolution and 72% needs to be resolved.
• Must be able to document all issues and create a ticket.

Additional Skills & Qualifications:

• At least 1-2 years experience in a Help Desk Environment.
• Experiencing working with a Ticketing System and over the phone troubleshooting required.
• Must know how to Ping an IP address, troubleshoot hardware/software issues, and troubleshoot printer issues.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.