Job description
Overview:
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
INDIT
Knowledge Services is hiring a Help Desk Support Specialist I for a client of ours in Indianapolis, IN. The position is a contract role with possibility of extension. This position is remote, BUT does require to be ONSITE the first week or so for training.
Responsibilities:
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should have excellent organization and communication skills to effectively understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The ideal candidate is organized, patient and able to solve complex problems. This position deals with multiple requests daily, so applicants should be acclimated to dealing with stress in a fast-paced environment. Prioritization is very important for this position and the Support Specialist should be dedicated to learning which requests should be priority within day-to-day operations.
Qualifications:
- Proven experience as a Customer Support Specialist or other help desk support role
- Experience using help desk software or ticketing tools.
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases.
- Tech savvy with working knowledge of office automation products, databases, and applications
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in Information Technology or relevant field
- All candidates must be proficient in basic computer programs including, but not limited to, Word, Excel, and Microsoft Operating Systems.
- Applicants must be able to correspond timely through e-mail, phone, text messaging or other forms of technical communication as needed to successfully complete the requirements for this job.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
INDIT
ISDES
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