Job description

The Hospitality Manager is responsible for ensuring excellence in the guest experience at Native Sun, including overseeing the front-of-house staff and day-to-day sales and marketing operations. The Hospitality Manager is also responsible for upholding the mission and values of the company and ensuring that their team always delivers excellent guest service and hospitality to all Native Sun visitors.

The main responsibilities of the Hospitality Manager include overseeing staff who interact with, educate, and advise store guests face‐to‐face and by phone; ensuring presentability, merchandising and marketing standards are upheld, managing and reporting on guest engagement programs, record‐keeping; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out. This role is also responsible for scheduling, assigning, and overseeing the day‐to‐day duties of the front-of-house retail staff.

Primary responsibilities

• Own the guest experience, ensuring all visitors to Native Sun experience the best we have to offer
• Develop and maintain a positive and friendly store vibe and culture amongst all front-of-house retail staff.
• Responsible for all presentability guidelines for the store including organization and execution of cleaning, merchandising, Native Sun signature scent and visual marketing objectives.
• Drive guest retention, engagement and brand evangelism programs and metrics.
• Responsible for sharing social media content with the Marketing department.
• Perform quality controls and monitor store and position Key Performance Indicators.
• Recruit, train and supervise front of house staff.
• Approaches difficult conversations with employees and uses diplomacy in human resources issues; requests guidance from General Manager and Senior Management when handling delicate employee relations situation
• Ensure that front-of-house operations are performed in accordance with company values and compliance standards in an appropriate and cost-effective way.
• Develop and implement strategies to increase the quality of guest experience.
• Consistently model professionalism; serve as a role model to retail staff during periods of high stress and ambiguity.
• Evaluates dispensary processes with senior management to ensure maximum efficiency.
• Report all incidents and complaints to the executive team.
• Ensure accurate and complete data collection and reporting for supervised activities.
• Maintains a clean, safe, and welcoming environment inside and outside the facility.Monitoring overall store cleanliness including restrooms, office, and sales floor.
• Have a high attention to detail and regularly reviews facility needs and communicates them to the appropriate parties.
• Acts as a role model for our Mission and Core Values.
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems).
• Accurately use Point of Sale, Inventory Tracking, Seed-To-Sale, Google Sheets and other retail software systems.
• Outstanding phone, email, and in‐person guest service skills/etiquette.
• Ability to communicate clearly and calmly in a positive manner.
• Demonstrate proactivity, flexibility, adaptability, and multi‐tasking.
• Ensure the use of internal communication tools to promote transparent and sufficient intercompany communication.
• Ability to maintain confidentiality and a high level of ethical conduct; absolute reliability and integrity.
• Skilled in visual and verbal guest presentations, merchandising and interactions.
• Ability to effectively plan and prioritize with focus and attention to detail.
• Works with the marketing department to execute objectives.
• Support vendors with store pop-ups and initiatives.
• Additional duties as assigned.
• Responsible for working in admissions, fulfillment and inventory when assigned.
• Cross training is a requirement.
• Store opening and closing responsibilities

Job Requirements and Preferences

• 4+ years’ experience in a fast‐paced client‐service intensive industry – hospitality and retail background preferred.
• Previous cannabis experience preferred.
• 5+ years’ experience in guest service
• 2+ years’ experience managing people.
• Must be 21 years of age or older.
• Must have reliable transportation.
• Must be authorized to work in the United States
• Must be able to pass a comprehensive background check.
• High School diploma or equivalent
• 2 years post‐secondary education in a related field preferred
• Extended time standing, walking, bending, and reaching.
• Ability to lift 50 pounds unassisted.

Company Culture

Be a Native Sun brand ambassador and train team members to represent the brand vision, mission, values, and culture appropriately.

• Vision
• Our vision is a world where the use and appreciation of cannabis is de-stigmatized, people are able to access high quality cannabis at an affordable price and have the education and support to find the cannabis that’s best for them.
• We envision Native Sun to be a company on the forefront of cannabis experience, elevating the perspective on what cannabis can be and how it can benefit people, while building a sustainable and fair company structure that benefits everyone.

*

• Mission
• Our mission is to curate experiences that allow all people access to the best that cannabis has to offer.

Follow and implement Native Sun core values:

• Accountability
• We hold ourselves accountable for our contributions to our team’s success and to meeting the needs of our guests who trust us to provide for them.
• Positivity
• We embrace the positive nature of cannabis and approach all situations with a positive and proactive mindset. We always assume positive intent from everyone.
• Integrity
• We respect the responsibility we have as stewards of the cannabis plant and act according to our shared values.
• Gratitude
• We are grateful for the opportunities we have to follow our passions and make a positive impact on the world through cannabis.
• Teamwork
• We understand that only through the strength of our collective teams can we achieve our shared mission.
• Hospitality
• We make people feel like they belong.

EEO Statement

Native Sun is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment,  discrimination, or retaliation because of sex, sexual orientation (including transgender status, gender  identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), race,  religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, age  (40 and older), AIDS/HIV status, arrest and conviction information, status as a registered qualifying medical  marijuana patient or registered primary caregiver, admission to a mental facility, military service, veteran  status, or any other status protected by federal, state, or local laws. Native Sun is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• South Boston, MA 02127: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Guest services: 3 years (Required)
• Cannabis: 1 year (Preferred)
• Management: 2 years (Required)
• Retail management: 2 years (Required)
• Hospitality: 3 years (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.