Job description

Job description

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.

Apply in person

Best Western Plus Boardman Inn & Suites

7400 Tiffany S, Poland OH-44514

DUTIES AND RESPONSIBILITIES:

• Greets and registers guests and provides room assignments, accommodating special request whenever possible.
• Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Has a thorough working knowledge of reservation system and procedures, takes reservations and knows cancellation procedures and policies.
• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. Communicates with next shift associates by logging pertinent information in the appropriate logbook.
• Organizes the shift and reviews and completes the following: remaining reservations that are to arrive, verifies that all updated contingency reports have been run, resolves discrepancies with departments out of balance, verifies GTD no-shows and completes walk report, and ensures credit cards are in balance.
• Assists guest with general services such as making change, and answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel to local areas of interest.
• Ensures that all wake-up calls are handled promptly and properly.
• Receives and transmits mail, packages, and message for guest.
• Prepares housekeeping report recording same day check-outs, ready rooms, and rooms temporarily out of order, reporting any discrepancies.
• Processes customer payments according to established procedures and policies, including authorization of all credit cards, and follows proper cash handling procedures.
• Conducts ongoing verification of hotel security.
• Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
• Wears proper uniform and name tag at all times in accordance with BW standards.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.50 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Youngstown, OH 44514: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.