Job description

SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel

‪Purpose for the Position: ‪ To support the housekeeping and laundry departments manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas.

‪Essential Responsibilities:

‪Supervises housekeeping and laundry staff: ‪ participating in associate performance evaluations, training and development.

‪‪Assists the General Manager in the development of the department's annual budget.

‪‪Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies.

Clean 10 to 15 rooms daily when needed.

Clean public space in absents of house person.

‪‪Enforces policies and procedures in the department.

‪‪Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.

‪‪Directs hourly associates in all areas of the department.

‪‪Prepares daily assignment sheets for all housekeeping and laundry associates.

‪‪Maintains cleanliness quality based on hotel objectives.

‪‪Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.

‪‪Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.

‪‪Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices.

‪‪Compiles and reports accurate status of all guestrooms to the front desk department.

‪ Enforce standard procedures for the acceptance, security and return on guest lost and found items.

‪‪Maintains productivity and labor cost goals.

‪‪Conducts formal inventories of linen, supplies and equipment as required.

‪‪Ordering of supplies so as to maintain adequate inventory levels.

‪‪Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day.

‪‪Maintains departmental key control.

‪‪Maintains deep cleaning program.

‪‪Complete projects as determined by the General Manager.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• Newark, DE: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cleaning: 2 years (Preferred)

Work Location: One location

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