Job description

A. Overall Purpose of The Job

The role of the Human Resources Generalist is to support all HR efforts related to Medical Services projects in the US Government Medical Services Division.

"You must have government contract experience to be considered for this role". This is a hybrid position based in Houston. You will work in the office 2-3 days per week.

The Human Resources Generalist acts as the ‘customer-facing’ business partner to the leadership team and employee population. This role will provide expertise and direct support in the areas of employee performance management, employee training and policy and procedure development. The HR Generalist will be the primary point of contact to the assigned ‘customer’ base, from the standpoint of managing the administration of human resources policies, procedures and programs

B. Key Responsibilities

· Develop close working relationships with key stakeholders to build credibility.

· Hands-on facilitating, coordinating or handling all aspects of new hires, transfers, performance management, onboarding, terminations, etc. in accordance with policies, procedures and practices

· Partners with local program management to communicate human resources policies, procedures, programs and laws.

· Strategize and collaborate with Senior Leaders to support the HR needs and proactively identify areas to enhance the organization.

· Identify and successfully handle employee relations issues.

· Partners with the Head of Human Resources and legal department to review, update and implement all policies, and follow-up to ensure compliance.

· Coordinates with legal department and other human resources personnel to maintain compliance within the employee leave and other policies and laws.

· Serves as a liaison between the program locations and the corporate office to review and respond to third party claims, as needed. Coordinates with the payroll department to investigate and resolve payroll issues.

· Conducts internal investigations, responds to employee complaints in collaboration with site management, and provides a resolution plan to address employee complaints and concerns.

· Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.

· Assists in conducting periodic surveys to measure employee satisfaction and employee engagement.

· Acts as steward of the organization’s performance management process, training program management in application of the process

· Monitors the implementation of a performance improvement plan of action for non-performing employees.

· Reviews all management recommendations for employment terminations with corporate HR and legal department staff.

· Maintain awareness and knowledge of HR related laws and practices, as well as internal policies/procedures, and provides suitable interpretation to management and employees.

· Assists with HR-related education/training, communication and awareness efforts. Supports rollout and training for new HR programs, policies, initiatives, in assigned region.

· Monitors on-boarding and orientation process taking a leading role in welcoming new hires.

· Serves as local and initial/primary contact for benefits education and assists with Open Enrollment, leveraging Benefits Specialists as needed.

· Provide other support and back-up to the Headquarters Human Resource Department as needed.

· Cultivates a culture that emphasizes responsiveness, innovation, diversity and excellence.

· Compiles and submits reports from various database systems.

· Able to react to change productively and handle other essential tasks as assigned.

· Provides day to day performance management guidance (coaching, counseling, career development, disciplinary actions).

· Pro-actively work with hiring managers and regional operations teams to determine future staffing requirements.

· Maintain regular communications with staff and the Government Services business unit.

· Contribute to the development and implementation of policies and procedures. Ensure that HR and other Company policies and practices are consistently trained to throughout the region.

· Support Managers to effectively lead, motivate, and engage their teams.

· Support the business with effective and efficient recruitment and on-boarding of new staff to assist in reducing attrition rates.

· Work closely with Medical Services Recruiter and Site Liaison Officers (SLOs) to ensure all positions are covered when there are terminations or requirements for R&R.

· Liaise with payroll and finance to resolve timekeeping and payroll issues.

C. Job Profile

Required Skills and Knowledge

· Customer focused and results oriented.

· Strong problem-solving skills - solutions oriented.

· Excellent interpersonal and communication skills.

· Commercial awareness to support the business and understanding the implications.

· Ability to be able to understand the operational aspects of the business.

· High profile networking ability and confidence with senior decision makers.

· Excellent time management skills and organizational skills.

· Strong project management skills high level numeric, written and oral communication skills.

· Ability to maintain Company and employee confidentiality at all times and handle sensitive employee information and protect Company proprietary information in an appropriate manner.

· High cultural sensitivity and awareness. Ability to work in a multi-lingual, multi-cultural environment where consensus is the norm.

· Strong teamwork skills, but able and willing to work independently.

· High level of emotional intelligence

Required Competencies

· Cross Border Thinking. Thinks and acts across boundaries (e.g., between processes, units, divisions, countries). Respects different cultural values. Helps the integration of our group through proactive information sharing

· Customer Orientation. Is focused on identifying and meeting customer needs. Acts to establish a successful long-term business partnership with internal and external customers.

· Adapting & Responding to Change. Adapts to changing circumstances; Accepts new ideas and change initiatives; Adapts interpersonal style to suit different people or situations; Shows respect and sensitivity towards cultural and religious differences; Deals with ambiguity, making positive use of the opportunities it presents.

· Persuading & influencing. Makes a strong personal impression on others; Gains clear agreement and commitment from others by persuading, convincing and negotiating.

· Communication. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

· Teamwork. Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Required Work Experience

· This position has a heavy emphasis in HR department start-up activities. Candidates must have at least 3-5 years of experience in working directly with the development of HR programs, policies, procedures, and workflows.

· Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels

· Action-oriented, with ability to operate successfully in a fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities.

· Ability to work independently, without daily direction.

· Experience with SuccessFactors

· Ability to turn programmatic and operational concepts into employee training programs and facilitate training to diverse audiences.

· Customer-service focus, and strong influencing skills. Must have demonstrated experience dealing successfully with internal and external customers.

· Experience in administering human resources policies, programs, and practices, including planning, organizing, developing, implementing, coordinating.

· Excellent analytical, problem-solving, and decision-making skills.

· Experience working in a matrixed organization.

· Change management experience a plus.

· A strong team player, able to work across a diverse range of cultures.

· Knowledge and experience of remote site working/rotational work patterns desirable

Required Qualifications

· Bachelor’s Degree in Human Resources management, business management, or related field and/or 3 - 5 years of Human Resources Generalist experience or equivalent combination of education and experience.

· Full-scope HR Generalist experience.

· Knowledge of state and federal labor laws

· Excellent verbal and written communications skills, and ability to make formal presentations in front of large audiences as necessary. Proficiency in Microsoft Word, Excel, and Outlook. Ability to learn and navigate a Human Resource Information System.

Required Languages

· Excellent written and spoken English.

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)

· Must be willing to travel approximately 10% of the time.

Government Medical Services, Inc. is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX 77002: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Leadership: 3 years (Required)
• HR: 3 years (Required)
• government contracts: 3 years (Required)

Work Location: Hybrid remote in Houston, TX 77002

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