Requisition ID

533773

Your Key Responsibilities:

• Proven ability to lead configuration or enablement of customers on Medidata

software to translate customer needs and meet customer and protocol
requirements.

• Adhere to or educate on best practices for implementing Medidata's software.
• Author, adapt, or agree on specifications based upon complex client

requirements. This can include functional test cases for use in configuring and
developing solutions in Medidata's suite of products, as well as in custom
integrations with third party applications.

• Support less experienced team members with client engagements, being

accountable for quality of delivery.

• Support developers and other cross functional departments during

configuration, implementation, and testing of specifications.

• Support cross functional departments with issue resolution.
• Delivery of in-person/remote client workshops for DCT solutions and

services.

• Establish a "Trusted Advisor" relationship through effective consultation.
• Establish relationships with key Sensor Cloud device vendor representatives

to facilitate the onboarding and operations of integrated sensors and devices.

• Coordinate and implement protocol replication activities with relevant sensors

and devices.

• Contribute to SOP and SWI Development for DCT applications and service

offerings.

• Support Project Consultants with new release overviews, knowledge transfer,

and risk assessments in providing operational input and support to the
implementation of new releases.

• Attend key operational meetings in support of Medidata DCT applications.
• Work closely with the relevant Sales team members to support appropriate

alignment of Medidata applications and service offerings.

• Proven ability to work to Project Management timelines and budgets,

ensuring timely completion of deliverables within the agreed scope of work.

• Proven ability to support customers during enablement or implementation of

our software by answering questions, resolving configuration or UAT issues,
and providing guidance on software usage.

• Adhere to industry data collection and handling standards to ensure

consistency and facilitate downstream processing (e.g., QC testing).

• Communicate status reports to stakeholders on both client and internal

projects.

• Lead internal initiatives, e.g., process improvement, product improvement,

identifying best practices and developing workshop materials.

• Comply with and enforce Medidata Standard Operating Procedures,

processes and policies.

• Assist in the scheduling of Professional Services resources and ensure timely

completion of deliverables.

• Support Training Group in preparation of course materials and delivery of

courses both internally and externally as needed.

• Support third party vendors with integration and/or data transfer efforts.
• Own multiple, complex customer facing projects or engagements.
• Ability to support platform implementations or enablement projects.
• Maintain deep technical knowledge and experience in one product or

solution, or, significant relevant experience in a group of products/solutions.

• Mentor/Train ICs, AICs or new employees.
• Support management in achievement of business objectives outside of client

deliverables.

• Attend key operational meetings in support of Medidata applications

DCT Advisory ICs are responsible for maintaining a high-level of expertise for
their assigned Medidata Applications and Services. They are expected to
participate in the following key internal Medidata activities:

• Maintain individual product and industry expertise by attending regular

Product training and external industry training, e.g. conferences.

• Maintain individual sensor device and and vendor expertise by working crossfunctionally with Product, Engineering, and Digital Biomarker teams
• Represent Professional Services team in Product Adoption and Optimization

(PAO) workstreams and initiatives; sharing knowledge back to the full
Professional Services team.

• Input to the training of wider Professional Services team to enhance product

and industry knowledge across team.

• Collate and maintain list of defect and enhancements that require addressing

by Medidata Product teams, providing operational insight.

• Provide operational input to Medidata's implementation process, best

practices and collateral roadmaps ensuring that Professional Services is
represented.

• Work with Medidata Global Education team on the development of training

plans and collateral.

Your Competencies:

• Proven experience working with clinical trials in Technology/Services ability

to deliver training to clinical and technical resources internally and externally

• Proven ability to learn new technologies and associated features quickly and translate that into standardized artifacts for training and execution control
• Knowledge of clinical trial processes, specifically as they relate to data

collection, management, and preparation for statistical analysis

• Strong understanding of data management plans/customer specifications for

data entry screens, edit checks, custom reports and data integrations

• Ability to work with technical R&D staff and translate new software features into real world examples
• Solid analytical and technical skills with regard to software applications
• Ability to think logically to solve complex problems
• Excellent verbal and written communication skills, organization and time management skills
• Solid analytical and technical skills tied to SaaS applications
• Experience supporting project teams and meeting project timelines
• Strong collaboration and team-building skills
• Self-motivating, able to assume responsibility and work autonomously in a professional manner
• Ability to identify processes that are inefficient or counterproductive and support to establish/deploy new processes to improve efficiency

In addition, the candidate will:

• Be self-motivated
• Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
• Seen to take initiative and demonstrate responsibility
• Demonstrated practical knowledge of clinical trial software technology
• Strong interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
• Ability to overcome obstacles, troubleshoot and reach resolutions
• Collaborate well with other functions/departments
• Willingness for up to 30% national/international travel time

Your Education & Experience:

• Degree required or equivalent experience (preferred is BA, Engineering,

Science, Maths or Technical discipline)

• 1+ Years' experience using SaaS platforms to deliver customized patientcentric solutions (ex eCOA, eConsent, Sensors)
• 1+ Years' experience with data or statistical analysis
• 1+ Years' experience working with sensor technology in clinical research or

biomedical field preferred

• 3-5 Years' experience working with technology in clinical research
• Medidata employees: At a minimum Implementation Consultant
• Experience supporting project teams (both internal and customer) and meeting project timelines
• Consulting/advising customers