Information Technology Specialist
Full Time
Panama City Beach, FL 32413
$22.25 - $28.93 an hour
Posted
Job description
Salary
$22.25 - $28.93 Hourly
Location
PCB, FL
Job Type
Full-time
Job Number
00298
Department
Administration
Division
Administration
Opening Date
05/08/2023
DESCRIPTION
BENEFITS
Description
This highly technical position is responsible for providing desktop and IT support for installations, modifications, and making minor repairs to personal computer hardware and software systems and provides technical advice and support to system users.
Examples of Duties
- Manages system security; sets-up new user accounts and passwords; sets up and grants access to storage, email, website, security cameras, buildings, and fuel depot; suspends access as appropriate.
Maintains network connectivity; analyzes internal functionality and VPN connectivity; manages switches and network cabling; troubleshoots and makes repairs as needed. Oversees computer backup systems; creates and manages the use of backup and retrieval systems; develops and implements disaster recovery strategies.
Manages workstation computers; conducts consistent analyses of computer systems and schedules updates or upgrades as needed.
Manages computer hardware; installs new workstations; implements upgrades as needed.
Manages CCTV camera system; verifies camera functionality; troubleshoots problems and schedules repairs.
Maintains recorded video content.
Operates audio-video equipment for streaming, recording, and broadcasting of City Council meetings, Civil Service meetings, Planning Board meetings, bid openings, etc.
Sets-up virtual meetings and assists city staff in running meetings.
Maintains and administers city fueling systems.
Maintains and administers city cell phones.
Analyzes and troubleshoots common technology problems.
Maintains and administers help desk system knowledgebase to educate and train staff on how to troubleshoot basic technical issues and train how to use and site-based technology.
Keeps knowledge base articles up to date.
Utilizes help desk ticketing system to manage computer hardware and software problems, password resets, file restorations, new user set-ups, peripheral device repairs, and email public records requests.
Performs related duties.
Typical Qualifications
MINIMUM QUALIFICATIONS
Associates degree from an accredited college or university with major course work in computer science or related field and four years' experience in clerical or customer service.
Two (2) years' experience with supporting computer operating systems and hardware.
A comparable amount of training and/or experience may be substituted for the minimum education/experience qualifications.
Ability to pass all required background checks to obtain CJIS level 4 certification.
Possession of or ability to readily obtain a valid driver’s license issued by the State of Florida for the type of vehicle or equipment operated.
Supplemental Information
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of network technologies, hardware, and software, including those related to servers, storage, data management, networking, wireless technology, cellular technology, personal computers, peripheral equipment, etc.
Knowledge of information technology management and operational policies, procedures, and practices.
Knowledge of security and disaster recovery principles.
Knowledge of IT hardware and software installation, repair, and updating principles.
A+ certification preferred.
Skill in problem solving.
Skill in trouble-shooting techniques for technology related issues.
Skill in prioritizing and planning.
Skill in interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS
The Information Technology Director assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.
GUIDELINES
Guidelines include industry best practices, state and local requirements and statutes, vendor and technology standards and manuals, and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of varied information technology administration duties. Frequent changes to technology contribute to the complexity of the position.
The purpose of this position is to participate in the administration of the city’s information technology functions. Successful performance helps ensure the efficiency and effectiveness of all city operations.
CONTACTS
Contacts are typically with coworkers, other city personnel, elected and appointed officials, vendors, contractors, representatives of other organizations, other IT professionals, and the general public.
Contacts are typically to exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Agency
City of Panama City Beach
Address
17007 Panama City Beach Parkway
Panama City Beach, Florida, 32413
Phone
850-233-5100
Website
http://www.pcbfl.gov
This highly technical position is responsible for providing desktop and IT support for installations, modifications, and making minor repairs to personal computer hardware and software systems and provides technical advice and support to system users.
Examples of Duties
- Manages system security; sets-up new user accounts and passwords; sets up and grants access to storage, email, website, security cameras, buildings, and fuel depot; suspends access as appropriate.
Maintains network connectivity; analyzes internal functionality and VPN connectivity; manages switches and network cabling; troubleshoots and makes repairs as needed. Oversees computer backup systems; creates and manages the use of backup and retrieval systems; develops and implements disaster recovery strategies.
Manages workstation computers; conducts consistent analyses of computer systems and schedules updates or upgrades as needed.
Manages computer hardware; installs new workstations; implements upgrades as needed.
Manages CCTV camera system; verifies camera functionality; troubleshoots problems and schedules repairs.
Maintains recorded video content.
Operates audio-video equipment for streaming, recording, and broadcasting of City Council meetings, Civil Service meetings, Planning Board meetings, bid openings, etc.
Sets-up virtual meetings and assists city staff in running meetings.
Maintains and administers city fueling systems.
Maintains and administers city cell phones.
Analyzes and troubleshoots common technology problems.
Maintains and administers help desk system knowledgebase to educate and train staff on how to troubleshoot basic technical issues and train how to use and site-based technology.
Keeps knowledge base articles up to date.
Utilizes help desk ticketing system to manage computer hardware and software problems, password resets, file restorations, new user set-ups, peripheral device repairs, and email public records requests.
Performs related duties.
Typical Qualifications
MINIMUM QUALIFICATIONS
Associates degree from an accredited college or university with major course work in computer science or related field and four years' experience in clerical or customer service.
Two (2) years' experience with supporting computer operating systems and hardware.
A comparable amount of training and/or experience may be substituted for the minimum education/experience qualifications.
Ability to pass all required background checks to obtain CJIS level 4 certification.
Possession of or ability to readily obtain a valid driver’s license issued by the State of Florida for the type of vehicle or equipment operated.
Supplemental Information
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of network technologies, hardware, and software, including those related to servers, storage, data management, networking, wireless technology, cellular technology, personal computers, peripheral equipment, etc.
Knowledge of information technology management and operational policies, procedures, and practices.
Knowledge of security and disaster recovery principles.
Knowledge of IT hardware and software installation, repair, and updating principles.
A+ certification preferred.
Skill in problem solving.
Skill in trouble-shooting techniques for technology related issues.
Skill in prioritizing and planning.
Skill in interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS
The Information Technology Director assigns work in terms of department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.
GUIDELINES
Guidelines include industry best practices, state and local requirements and statutes, vendor and technology standards and manuals, and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of varied information technology administration duties. Frequent changes to technology contribute to the complexity of the position.
The purpose of this position is to participate in the administration of the city’s information technology functions. Successful performance helps ensure the efficiency and effectiveness of all city operations.
CONTACTS
Contacts are typically with coworkers, other city personnel, elected and appointed officials, vendors, contractors, representatives of other organizations, other IT professionals, and the general public.
Contacts are typically to exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.
The work is typically performed in an office.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
These are intended only as illustrations of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
PTO Leave: Leave begins accruing immediately; however, cannot be used until three (3) months of service has been completed: The schedule varies slighter for Fire Fighters.
Years Of Service Completed Annual Leave Cap Available
less than 5 years: 152 hours
5 to 9 years: 176 hours
10 to 14 years: 200 hours
15 to 19 years: 224 hours
20 + years: 248 hours
At the end of the year, any unused PTO leave will be placed in your PTO bank (up to 380 total hours). Time will be accrued bi-weekly & shown on each paycheck. After the 380 hours are filled, any unused PTO leave will be lost and cannot be used the following year.
RETIREMENT: General employees are fully vested after 10 years of employment. Employees can become partially vested at five (5) years of service. Partial vesting at five (5) years is 50%, six (6) years 60%, seven (7) years 70%, eight (8) years 80%, and nine (9) years 90%. General Employees are eligible for normal retirement upon the earlier of reaching age 55 and the completion of 10 years of credited service or reaching age 50 and the completion of 20 years of credited service. The amount of normal retirement benefit is based on your credited service and average final compensation. See General Employees’ Pension Plan Summary for more details.
HOLIDAYS: Employees receive 14 holidays per year. The holidays are:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- July 4th
- Labor Day
- Veterans' Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- Employee's Birthday
Spouse Dental Coverage only $34.85/month; Child/Children $49.31/month; Family Dental Coverage $87.48/month. Vision Coverage available: Employee only: $5.24/month; Spouse only $10.50/month; Child/Children $9.97/month; and Family $15.67/month). Both are covered by Humana. The City also offers a suite of Allstate Worksite products available for purchase.
Note: Insurance coverage takes effect on the 1st of the month 60 days after employment.
- Rough estimates are not necessarily exact.
https://www.floridablue.com/members/tools-resources/transparency
457 Plan Corebridge Financical: Optional 457 Deferred Compensation Plan – See Human Resources for more details.
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