Information Technology Specialist (CUSTSPT/NETWORK)
Job description
Duties
- Provides critical Service Level I and II support as the IT subject matter expert within the IT Directorate, Field Services Center supporting agency operations in an assigned DCMA region/sector.
- Technical Project Management. Serves as senior technical specialist within the assigned organization providing technical project management and assistance in the planning, delivery, and management of customer IT support services.
- Customer Service Support. Servers as the Subject Matter Expert (SME) on the local infrastructure, network and system administration, desktop hardware, software, peripherals and communication devices.
- Provides Global Service Center (GSC) support to maintain service level objectives; maintains up to date knowledge of Enterprise system and network status to facilitate effective resolution to customer issues.
- Life Cycle Management. Manages the LCM program within the assigned organization developing hardware requirements, and schedules for the distribution, installation, and disposal of new, modified and legacy infrastructure, operating software.
- Property Custodian. Serves as the property custodian for the assigned organization managing all property transactions including hand receipts, equipment transfers, and annual physical inventories.
- Performs Information Assurance Technical Level II duties. Coordinates the day-to-day and emergency infrastructure, system, desktop and information assurance problems.
- Serves as the local SME to develop, test and deploy specific packages, patches, and upgrades to maintain the Enterprise's Information Assurance posture.
Requirements
Conditions of Employment
- Must be a U.S. citizen
- Security Requirements: Noncritical-Sensitive with Secret Access Required
- Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
- Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
Qualifications
One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
- Consulting with customers to identify requirements, develop solutions and deliver products and services.
- Applying IT principles, methods, and best business practices in order to provide guidance, operational, and technical end-user computer support to resolve customer issues.
- Managing an IT life cycle management program to maintain the most current hardware and software within the Enterprise
- Troubleshooting and performing system diagnostics to develop solutions to resolve complex IT issues, recover failed systems and maintain the Information Assurance posture.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
- This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
- Tour of Duty: Flexible
- FLSA: Exempt
- Bargaining Unit: Yes
- Selectee may be required to serve a trial/probationary period.
- Recruitment/Relocation/Retention Incentive may be authorized at Management's discretion.
- Permanent Change of Station (PCS) expenses may be paid in accordance with the Joint Travel Regulation (JTR). When you perform a civilian PCS with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
- Information Assurance (IA) Position: This position requires an Information Assurance (IA) Level II
- Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you will be required to report to the official duty location and may be expected to temporarily telework. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within a specific period of time determined by your supervisory chain. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score.
Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through OPM's Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The documents you are required to submit vary based on the authority you are using to apply (e.g., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED:
1. Your resume:- Your resume may be submitted in any format. It must include your name and contact information and support the specialized experience described in this announcement.
- For qualifications determinations your resume must contain the number of hours worked per week and the dates of employment (i.e.," HRS per week and month/year" or "HRS per week and month/year to present").
- For additional information see: What to include in your resume.
- If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents:
- DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/11923130.The complete application package must be submitted by 11:59 PM (EST) on 05/16/2023 to receive consideration .- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the https://www.usajobs.gov/Help/working-in-government/.
Agency contact information
DHRSStaffing DCMA EAST
Phone
614-692-6762
Email
DHRSStaffing.DCMA.East@dla.mil
Address
DEFENSE CONTRACT MGT - INFORMATION TECHNOLOGY
3901 A Ave
Bldg 10500
Fort Lee, VA 23801
USNext steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility and qualifications for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://www.usajobs.gov/Help/how-to/application/status/Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
The documents you are required to submit vary based on the authority you are using to apply (e.g., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
The following documents are REQUIRED:
1. Your resume:
- Your resume may be submitted in any format. It must include your name and contact information and support the specialized experience described in this announcement.
- For qualifications determinations your resume must contain the number of hours worked per week and the dates of employment (i.e.," HRS per week and month/year" or "HRS per week and month/year to present").
- For additional information see: What to include in your resume.
- If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents:
- DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
-
Military spouses
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This announcement is open to All U.S. Citizens, and is being filled under the Direct Hire Authority (DHA) for Certain Personnel of the Department of Defense.
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