Job description

The client is looking for a candidate who will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to:

Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.

Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.

Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination.

Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.

Responsible for building and maintaining relationships with assigned business partners.

Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.

Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.

Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.

Managing escalations related to technology procurements, projects and service delivery requests.

Identifying, championing, and communicating customer needs.

Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.

Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Job Types: Part-time, Contract, Temporary

Pay: $48.00 - $53.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contracted hourly rate?

Education:

• Bachelor's (Preferred)

Experience:

• Writing, speaking and presenting with leadership: 10 years (Preferred)
• Listen, build rapport, and develop credibility as a partner: 10 years (Preferred)
• Conflict negotiation and resolution: 10 years (Preferred)
• Dealing with difficult customers: 10 years (Preferred)
• Share-ownership and drive results as a team: 10 years (Preferred)
• Information Technology: 5 years (Preferred)
• Product Line planning, development and management: 1 year (Preferred)

License/Certification:

• Business Relationship Management Professional (BRMP®) (Preferred)

Work Location: Hybrid remote in Richmond, VA 23219

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