Job description

Full Job Description

Service Desk Analyst

We are seeking an experienced IT Service Desk Analyst to support our clients within our rapidly growing MSP/IT Firm. Our team provides support for Windows, MacOS & Linux desktops and servers, network administration, and cybersecurity. This position requires a hands-on technical experience with a MSP companies who are responsible for delivering a world-class support experience for our clients. The technician is expected uphold Exceptional IT Support with their organizational skills, attention to detail, and interpersonal skills.

Minimum Qualifications:

- 5+ years of experience in IT/Help Desk Environment/MSP

- High school diploma or equivalent required.

- CompTIA Net +

- CompTIA A+

CompTIA Sec+(Preferred)

Microsoft Certifications (Preferred)

Please note for specific experience in:

ConnectWise (or other ticketing system)

ITBoost (or other documentation system)

RMM tools

Applicant should expect an IT knowledge-based test. We believe knowledge can come from both school and experience, so we prefer to rely on current knowledge.

Due to certain State Licensing, applicant must be able to pass a Utah State background and drug check (meaning no Class B Misdemeanor or more severe, for minimum of 5 years)

Salary is 60,000 a year.

But based on Experience and Certification could be more.

Technical Skills

• Microsoft Desktop Products: WIN 8/10/11, MacOS.
• Remote management of PC’s
• Monitoring and ticketing software
• PC hardware (laptops and desktops), printers, scanners, computer peripherals
• General knowledge of VOIP technologies and Proficient Network Troubleshooting
• Understanding of computer network systems and related components
• Active Directory
• Office 365 Management/Admin
• Microsoft Dynamics
• DNS/RDP
• Server Management
• IAM/Identity
• VPN/VMware
• ITIL Knowledge (Recommended)
• Imaging/PC Build Setup
• Strong written and verbal communication skills

Additional skills:

• Is super curious and loves to learn and grow both personally and professionally.
• Works well in Team environment.
• Proactively seeks to solve puzzles and find solutions.
• Has outstanding communication skills.
• Excellent organizational and analytical skills
• Strong interest, desire to learn, and willingness to take direction, specifically as it relates to Information Technology, Internet and Computer Network Systems
• Flexibility and reliability in a work environment
• Ability to lift and carry up to 50 lbs.
• Has a desire to see things through to completion?
• Thrives in a fast-paced environment with the love of multi-tasking.

REPORTS TO:

· This position reports to the IT Service Manager

JOB RESPONSIBILITIES:

• Install, configure and upgrade computer networks, hardware, peripherals and software.
• Diagnose, repair and maintain networks, hardware, peripherals and software systems.
• Work with and help coordinate service with outside vendors.
• Maintain accurate and thorough entries of repair/maintenance work into the ticketing system.
• Perform preventative maintenance on client equipment.
• Communicate with customers to assist in resolving IT needs.
• Coordinate with other staff for the purpose of completing tickets efficiently.
• Maintain and assist development of internal standards, documentation, and policies to improve support.
• Perform other duties as assigned.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• South Jordan, UT 84095: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 5 years (Required)
• Networking: 3 years (Required)

License/Certification:

• Driver's License (Required)
• CompTIA A+ (Required)
• CompTIA Network+ (Required)

Work Location: One location

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