We are seeking an IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to our employees. The ideal candidate should possess excellent technical skills, exceptional communication skills, and the ability to troubleshoot and resolve technical issues quickly.

Primary Responsibilities Will Include (but not limited to):

• Install, configure, and maintain hardware and software that may include (but not limited to) PCs, Laptops, printers and scanners.
• Provide hands-on support for ongoing and daily IT operations in a diverse environment that includes various Microsoft applications, over 80 clinics (and growing), healthcare applications, VoIP phone systems and more.
• Provide implementation, troubleshooting, maintenance, and monitoring support tickets.
• Support efforts to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
• Provide training to clients and employees on new hardware and software.
• Manage and maintain inventory of all IT equipment and software.
• Assist with the management of IT-related projects.

• Minimum of 5 years in a similar role.
• Academic degree in a technical field or relevant certifications.
• Strong customer service skills, ability to work with clients and vendors to achieve mission success.
• Success and is committed to providing quality products and services.
• Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
• Experience with interacting with service lanes to handle service inquiries and problems.
• Experience troubleshooting issues in a growing environment.
• Time management skills with the ability to work within an IT Service Management/ticketing system.
• Track record of working effectively within a team, and support peers toward improved processes and results.
• Ability to triage and properly classify incidents and prioritize work efforts accordingly.
• Experience with log reviews, incident analysis, and identification of issue trends