Job description

IT Technician
Lincoln Hospital, The Bronx

6+ Months

Principal Duties:

IT Assistant Asset Manager

PURPOSE:

Responsible for assisting with IT inventory management.

MAJOR DUTIES:

• Works with the Asset Manager to maintain records and databases containing information regarding deployed and on stock inventory of all equipment, to include but not limited to make, model, PO numbers, serial number, IT Inventory number, location, device name (if applicable)

• Assists in validating currently deployed equipment to ensure database records are current

• Ensure par level stock

• Assist with device lifecycle tracking, Reports defects and process Relinquishment

• Assists in ensuring that project / department milestones / goals / audit requirements are met

• Works with Lincoln Tech Support team to ensure floor inventories are updated periodically

• Performs other duties as assigned/required

SKILLS AND KNOWLEDGE:

• A Baccalaureate Degree or degree from an accredited college or university and a minimum of one year experience; OR An Associate’s Degree from an accredited college or university and a minimum of three years related work experience; OR A satisfactory combination of education, training, and experience.

• Minimum of 3 years’ Experience with database or inventory / asset management

• Detail oriented

• Has knowledge of commonly-used concepts, practices, and procedures

• Relies on instructions and pre-established guidelines to perform the functions of the job

• Works under immediate supervision

• Integrity and commitment to HHC’s mission

• Experience in a desktop support services team

• Outstanding organizational skills and high attention to detail

• Excellent written and oral communication skills

• Ability to present problems and solutions in non-technical jargon

• High level of flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities

• Articulate, professional demeanor with strong self-confidence and initiative

• Willingness to travel between sites in the HHC New York City regional footprint

Minimum Qualifications:

The IT Technician works under the direction of the Assistant Director and/or Director and is responsible for assisting with IT desktop and laptop (including scanners, monitors, keyboards and mice). The IT Technician’s day -to -day activities associated with the delivery of IT and administrative services within EITS. The IT Technician will also be responsible and accountable for management of hardware deployments and inventories in his/her care by following the process provide.

General Tasks and Responsibilities Will Include:

• Point of contact for end-user’s assistance to receive technical support for desktops, printers, scanners, devices and equipment

• Responsible for day to day technical support and timely resolution of end-user’s desktop related issues, incident tickets and optimal restoration solution provided to end-users

• Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion

• Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system

• Supporting all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations

• Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-user’s downtime

• Where and when necessary perform restoration activities working with other team’s access teams

• Escalates issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be

• Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory

• Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach

• Facilitate end-user’s desktop data and application restoration and recovery

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Responsible for tracking hardware and software inventory

• Familiarize and assist end-users on basic software, hardware and peripheral device operation and use

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Arranging and preparing equipment for shipping/receiving and disposition

• Accurately and promptly record incident/issue and service request ticket work logs and service restoration activities in the incident management system with the date, time and restoration activities summaries

• Developing in-depth skills and technical knowledge of each system and sub-systems in current and new technologies

• Maintaining adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support

• Maintains, follows and consistently demonstrates a general knowledge of team policy guidelines, processes and procedures

• Prepares and willing to do any other reasonable and lawful instruction/task on time and correctly

• Managing time efficiently, effectively, setting priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operate within customer support standard operating procedures

• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques;

• Maintains proper grooming and adheres to attendance and timesheet policy standards.

Other Preferred Skills:

• Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques;

Knowledgeable In:

• Microsoft Operating Systems

• Microsoft Office

Educational Level:

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and

• Network Services requires a telecommunications background and experience.

• A satisfactory equivalent combination of training, education, and experience.

Years of Experience:

• Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.

• Operations Specialty requires supervisory experience (5 years).

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Preferred)
• Windows: 4 years (Preferred)

Work Location: One location

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