Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member in the role of Lead Production Services Application Support Analyst to join our Production Services (PS) team with a Focus on Oracle HCM Cloud, Legal and Audit Tech . This role is located in Lake Mary OR Pittsburgh, PA – HYBRID.

In this role, you’ll make an impact in the following ways:

• Knowledge of advanced Splunk Search Processing Language (SPL)
• Experience using pre-built dashboards/add-ons in Splunk and ability to customize Splunk dashboards and search queries.
• Ability to develop dashboards and alerting using tools such as AppDynamics, Splunk & MoogSoft to proactively monitor and mitigate incidents and reduce resolution times.
• Understand the HR, Legal and Audit processes within the bank.
• Understand Code source control and possess sound knowledge in Git workflow for CI/CD Pipelines.
• Act as an SME ( Subject Matter Expert ) for all incidents, problems and changes related to applications specific to the line of business.
• Lead investigations and resolutions for incidents and engage the required groups including Infrastructure Support and Application Development teams as needed.
• Work on root cause analysis and problem management to address underlying technical issues.
• Must possess excellent communication and organizational skills and have a production support discipline.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science/Computer Engineering (based on a BS or MS in CS, or equivalent experience)
• 2-5 years of Experience.
• Strong Analytical Skills, Able to comprehend and dissect a problem.
• Must have strong deductive reasoning & diagnostic problem-solving skills.
• Self-motivated, fast learner, willing to go outside of comfort zone and learn new things.
• Experience with IT automation tools such as Ansible, Puppet, Chef, etc.
• Exposure to Agile development processes and tools such as Confluence, JIRA, and Kanban.
• Recommends technical solutions for application problems.
• Some experience with problem management or collaboration tools such as JIRA, Confluence, GIT and Service Now.
• Well versed in managing incident calls during outages and taking it to closure with root cause determination.
• Responsible for answering client inquires (general support, some technical and general business analysis)
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented

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Assists in maintaining and supporting applications and their operating environments. Responds to alerts and follows standard procedures and documentation for issue resolution.Monitors applications and respond to incidents.Perform routine health checks and validations after changes or significant incidents.Perform diagnostics and troubleshooting for more complex issues.Escalate to second level application or infrastructure support when necessary.Implement automation for routine tasks.May mentor or provide guidance for junior team members.Contributes to the achievement of related teams' objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.