Position Summary

Collaborates with the senior knowledge architects to define and drive a knowledge & learning management strategy, goals, objectives, and initiatives across the enterprise.

Collaborates across teams and divisions to identify, prioritize, and develop knowledge & learning assets that focus on minimized risk, corporate compliance, increased efficiency, maximized productivity, improved decision making, and are in alignment with enterprise strategies.

Researches and writes highly diverse and complex content translating it into clear, concise, and comprehensive knowledge for the targeted audience.

Leads and mentors less experienced knowledge architects and specialists.

• There are 2 open positions.
• The successful candidate will work from the Home Office and a hybrid schedule will be considered.
• Successful candidate will preferably have:
  • DITA (Darwin Information Typing Architecture) experience
  • Adobe Experience Manager (including Guides, Assets, and Sites)
  • Native PDF would be a plus
  • HTML
  • Detail-oriented
  • Strong writing skills
  • Strong editing skills
  • Technical aptitude
  • Facilitation skills
  • Good decision making
  • SharePoint
  • Social collaboration tools

Duties and Responsibilities

Analyzes new knowledge asset requests, elicits requirements, researches the subject matter, performs audience analysis, writes content according to the standards, provides direction for proper publishing format and location, and publishes knowledge assets.

Manages multiple complex knowledge asset projects simultaneously. Projects can be independent of a projector part of a larger project.

Develops knowledge asset project plans with work estimates, when appropriate, and manages to the plan and estimate.

Leads the learning content management effort, provides technical guidance, adheres to learning content management standards and practices, maintains updates to learning content.

Performs quality testing on systems when developing knowledge assets and reports defects and errors.

Provides editing counsel to less experienced team members to improve accuracy, consistency, conciseness, and readability.

Researches, analyzes, identifies, and recommends tools, techniques, methodologies, processes, and metrics for knowledge management and technical writing.

Collaborates with the senior knowledge architects to establish and maintain best practices for eliciting information, audience analysis, technical writing, knowledge retention and transfer, information evaluation, knowledge taxonomy and mapping, and sharing or publishing knowledge.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobduties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by theincumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Qualifications

Bachelor's degree in IT, MIS, Business, Technical Writing, English, Education, Instructional Design or related field, plus three years' related experience, or

Associate’s degree in a technical field, plus seven years' related experience, or

High school diploma, plus nine years' related experience.

Willingness to pursue the Certified Knowledge Management Specialist (CKM) certification.

Expert in structured authoring, Darwin Information Typing Architecture (DITA), Extensible Markup Language(XML), minimalism, word processing, spreadsheet, presentation and content software.

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Physical Requirements