Job description

Overview

The Library IT Technical Support Specialist position was established for the purpose of providing exemplary technical support services to the Main Library Alliance. The employee is responsible for assisting the Main Office with formulating and implementing successful and cost-effective technology delivery including: website maintenance and development, vendor software, network and desktop infrastructure maintenance, and other technical support-related projects and services.

Essential Duties and Responsibilities

• Provisions and installs new hardware/software in individual member libraries.
• Provides desktop support to member staff and public computers both in-person and remotely.
• Troubleshoots common printer, receipt printer, barcode scanner, and other standard library equipment.
• Loads standard and customized images onto new computers, or reimages older computers.
• Utilizes the Main help desk ticketing system to track work progress.
• Leverages the Main project management application to track team and individual projects
• Tests new hardware models and software versions prior to deployment.
• Conducts preventative maintenance.
• Coordinates with vendor help desks and ticket systems.
• Installs system updates, patches, hot fixes and security configurations.
• Supports existing network infrastructure at Main office and member libraries.
• Ability to install LAN/WAN network configurations while properly enforcing system standards.
• Works with ISPs to resolve and prevent network-related problems.
• Updates Main websites and web-based applications.
• Assesses and makes recommendations to improve members’ overall network infrastructure.
• Continuous learns by participating in educational opportunities.
• Engages in Library systems cross-training when necessary.
• Performs other duties as assigned.

Qualifications

Education, Experience & Certification:

• Bachelor’s degree in Computer Science or related field
• Exemplary skills, experience and/or an alternative associate’s/technical degree may be substituted
• 2 years of experience working in a library or public access environment strongly preferred

Specialized Skills:

• Proven track record of delivering excellent customer service in a professional environment
• Understanding of or ability to learn the principles of LAN, proxy/file/backup servers, VOIP solutions, firewall management, load balancers, VPN, networking protocols, and telephony and cloud technologies (experience with Cisco/Meraki preferred)
• Understanding of or ability to learn administration of a print/time management system (Envisionware experience strongly preferred)
• Understanding of or ability to learn the principles of integrated library system software
• Ability to learn Google Suite administration
• Ability to learn Word Press web administration, plugins and cPanel
• Adept at using project management, help desk, Microsoft Office and Visio
• History of using critical thinking skills to solve unique challenges
• History of taking initiative and perpetually integrating new technologies and products
• Ability to work independently and in a team environment
• Ability to maintain confidentiality
• Ability to interact with people who have varying levels of knowledge or expertise in information technology
• Ability to present ideas effectively, both orally and in writing
• Ability to be customer-focused, thrive in a small team atmosphere, work independently, multi-task, be self-motivated, and maintain geniality

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

COVID-19 considerations:
PPE is available to all employees. Some work sites require PPE.

Ability to commute/relocate:

• Cedar Knolls, NJ 07927: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.