Job description
Title: LMS Administrator
Classification: Non-Exempt
Reports to: Instructional Design Manager
Location: Sylmar, CA
Pay Range: $21.00 - $24.00/Hourly
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
Location: Sylmar, CA
Pay Range: $21.00 - $24.00/Hourly
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.
This position is currently located in Sylmar, California, and will relocate to Santa Clarita in the third quarter of 2023. We do not provide remote or hybrid employment.
Job Description
Position Overview
The Learning Management Systems Administrator provides technical leadership in the support of the learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, reporting and other resources used for instructional functions. The Learning Management System Administrator is the primary system administrator for LMS and oversees the installation of all system updates and upgrades, as well as tools and software integrated with the LMS.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Duties and Responsibilities
User Management
- Creates user logins as needed and assigns user permissions.
- Creates and manages user structures including the creation of user groups and learning cohorts.
- Manages course enrollment including progress tracking.
Course Management:
- Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
- Works with the Information Technology department to manage the course asset library.
- Populates course information and assigns learners.
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Analyzes reporting data and recommends strategic direction to Director of Training as appropriate.
- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
- Manages tracking of course revisions and history.
- Builds online assessments and evaluations in LMS for courses.
- Manages relationship with HRMS and other third-party vendors as needed.
Troubleshooting:
- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
- Troubleshoots and resolves issues relating to system functionality and software systems.
- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
- Reviews and monitors system performance.
- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
- Assist with all areas of testing, course evaluations, analysis, feedback collection, and updates as required
- Assist with the development and implementation of benchmarks for continuous improvement with training programs
- Deliver projects efficiently so that tasks are completed on time and problems are anticipated or resolved quickly
- Conducts industry research to determine solutions that promote best practices
- Manage multiple learning programs in multiple concurrent work-streams
- Build strong collaborative relationships with colleagues on the Training team, and companywide
- Other duties as assigned
Knowledge and Skills
- Technical skills including troubleshooting, and understanding of directory, file structures, and systems
- Ability to troubleshoot and resolve technical issues
- Ability to collaborate with others at all levels of the organization as well as vendors
- Ability to gain new technical skills quickly
- Customer service skills, responsive attitude
- Strong oral and written communication skills; ability to communicate complex concepts concisely and clearly
- Demonstrated level of expertise in learning analysis and design thinking
- Demonstrated ability to measure learning outcomes using appropriate evaluation methods
- Flexible, able to manage changing priorities
Required Education and Experience
- 3 years’ experience as an LMS administrator or in similar position.
- Bachelor's degree preferred.
- Bilingual Spanish required.
Physical Demands
- May have to do some light lifting of supplies and materials from time to time
- Will be required to spend long hours sitting and using office equipment and computers
Position Type/Expected Hours of Work
This is a Non-Exempt Level Corporate Position; Monday – Friday, 8:00am-5:00pm.
This job description is not intended to be all-inclusive and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.
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