LRHPG Patient Scheduler II - Ambulatory Scheduling
Job description
Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No
Shift Time: 8:30am - 5:00pm
Location: Ambulatory Central Business Office, US:FL: Lakeland
Position Summary
Summary:
The LRHPG Patient Scheduler II contributes to positive outcomes and meets the customer service expectations of Lakeland Regional Health by exhibiting professional behavior and positive guest relations at all times. The LRHPG Specialty Clinic Scheduler facilitates schedules and patient services so that care is coordinated. He/she works collaboratively with external health care providers to coordinate appointments, tests and procedures. Also responsible for creating the patient's first impression of LRH services to patients, family members and referring physician offices.
Position Details
Detailed responsibilities:
- People at The Heart of All We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work: LRHPG Patient Scheduler II- Kindly and promptly answers all calls, courteous when responding and making warm transfers all while using a professional tone, carefully listening to the caller’s needs while adhering to all guidelines set for protecting patient privacy and confidential information gathered.
- Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every patient.
- Verifies insurance when making appointments for all patients to ensure plan is active and group/provider are PAR with plan and quotes/collects patients estimated financial responsibility and past due balances.
- Works with external/internal providers/patients to obtain any necessary referrals/authorizations/medical records to support diagnosis, in order to meet department scheduling guidelines.
- Reviews and prioritizes inbound faxes and interoffice appointment requests.
- Works with the Authorization team, LRHPG Coders and Managed Care department to secure Single Case Agreements for non-par payers.
- Works Cerner discharge reports/review Cerner EHR to schedule hospital follow up appointment requests.
- Gives clear, concise instructions regarding information needed prior to the time of the appointment/procedure, including handling the records and films
- Works closely with department office staff/leadership for STAT appointment requests.
- Ability to make independent decisions and take action based on previous experience and good judgement, involving the manager(s) or director (s), if necessary
Qualifications & Experience
Education:
Essential:
- High School or Equivalent
Preferred:
- Associate Degree
Experience:
Essential:
- Customer service experience necessary.
Preferred:
- Previous experience in health care setting, preferably in Patient Access/Scheduling of at least 1 year.
Lakeland Regional Health is not accepting unsolicited assistance from search firms/Agencies for this employment opportunity. All resumes submitted by search firms/Agencies to any employee at LRH via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Lakeland Regional Health, HR/Recruitment will be deemed the sole property of LRH. No fee will be paid in the event the candidate is hired by LRH as a result of the referral or through other means.
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