Job description
Overview:
Under the supervision of the Director of Facilities, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service. Responsibilities:
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
KNOWLEDGE OF:
ABILITY TO:
POSITION SUMMARY:
Under the supervision of the Director of Facilities, the incumbent in this position is responsible for smooth and efficient cleaning operations in public areas and top-quality guest service.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.- Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
- Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
- Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
- Recommends adjustments to departmental procedures to more effectively service the guest.
- Resolves problem situations to ensure total guest satisfaction.
- Prepares daily reports and promotes effective communication both internally and with other departments.
- Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
- Resolve guest problems/requests to ensure total customer satisfaction.
Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Perform other duties as assigned.
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 3 to 5 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Virginia Lottery regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
KNOWLEDGE OF:
Regulatory requirements.- Supervisory/management duties.
- Leadership skills.
ABILITY TO:
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Review and comprehend all necessary documentation.
- Ability to use a typewriter, 10-key, computer, etc.
- Ability to review reports and observe activities subordinates.
- Present ideas and information in a clear manner.
- Perform well under pressure.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
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