Job description
Department: 16001500 Community Benefit & Engagement
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Responsible for Volunteer Services strategy development and implementation, including alignment and standardization of tools, processes, and practices across the system. Manage a team of volunteer coordinators to achieve identified goals. Identifies and deploys new volunteer roles and opportunities across the system to enhance patient care and/or client experience. Leads volunteer-focused diversity equity, inclusion, and belonging (DEI&B) work that supports and enhances the volunteer and patient experience.
Job Description:
Principle Responsibilities
Job Requirements
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Responsible for Volunteer Services strategy development and implementation, including alignment and standardization of tools, processes, and practices across the system. Manage a team of volunteer coordinators to achieve identified goals. Identifies and deploys new volunteer roles and opportunities across the system to enhance patient care and/or client experience. Leads volunteer-focused diversity equity, inclusion, and belonging (DEI&B) work that supports and enhances the volunteer and patient experience.
Job Description:
Principle Responsibilities
- Program strategy and operations
- Leads day-to-day strategy deployment of system-wide volunteer services function.
- Responsible for identifying areas of opportunity for standardization, including volunteer assignments, supervision of volunteers, recruiting, recognition and retention.
- Prioritizes volunteer services strategies based on alignment with larger organizational strategy and/or impact to local or system-wide priorities.
- Develops and oversees budgets and financials for assigned projects.
- Facilitates meetings and manages projects with internal and external stakeholders.
- Innovates ways to support patient care and community health with volunteers.
- Leads the development of an evaluation tool to measure impact and opportunities for performance improvement.
- Staff leadership
- Manages a team of volunteer services employees.
- Provides informal leadership support to volunteer services coordinators across the enterprise.
- Supports the recruitment, interviewing, hiring and onboarding process.
- Conducts ongoing coaching, assessment, training and education of staff.
- Completes and conducts employee performance reviews.
- Responsible for engagement of employees and contributing to annual department-wide engagement plan.
- Strategic leadership and engagement
- Advances volunteer services activities through collaborating with senior leadership.
- Serves as key advisor to the Director Volunteer Services, hospital presidents and other senior leaders regarding volunteer opportunities to support patient care.
- Leads strategic planning process for volunteer services.
- Other duties as assigned.
Job Requirements
- Bachelor's degree in Business, Volunteer management, Human Services, Psychology, Social Work or healthcare related field; equivalent experience may be considered
- 5 to 7 years experience in volunteer and/or program management and interacting with volunteers, patients, and customers in a complex environment required
- 3 to 7 years of people leadership experience required
- Certified Administrator of Volunteer Services CAVS or CVA designation preferred
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:
- Hybrid - Some time will be spent onsite at the Allina Health Commons (Minneapolis) in addition to remote work
- Full time benefits
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