Job description

Member Experience Manager for Anytime Fitness Vancouver

Vancouver, WA

COMPANY OVERVIEW

Independently owned and operated, Anytime Fitness Vancouver continues to prioritize the well-being of the community by equipping our dedicated staff, members, and training clients with the necessary tools and support to lead their best lives. Through our commitment to connection, inspiration, and transformation, we aim to foster a positive environment that encourages personal growth and fitness excellence.

Working at Anytime Fitness offers more than just a job; it enables employees to pursue their passions while also providing opportunities for advancement within our local company and at the corporate level. We believe in investing in our team members' professional development, offering them the chance to explore the field of personal training and expand their skill set.

At Anytime Fitness, we are proud to be a part of your fitness journey and to contribute to the overall health and vitality of the community. Together, we strive to create an atmosphere where individuals can thrive and achieve their wellness goals.

POSITION SUMMARY

The primary focus of the Member Experience Manager (MXM) is onboarding every new member and ensuring members are receiving the services included in their membership as well as driving the revenue of the personal training department. The MXM reaches out to ensure members are progressing toward their goals. In order to understand the needs of the members they serve, the MXM is also a certified personal trainer. They also may help acquire leads through community outreach, referrals, social media, and email, phone and walk-in inquiries. They also may help the membership staff with sales, when needed, with such duties as booking appointments through outbound calls, emails and text and enroll new members.

Our Company Mission:
"To elevate the self-esteem and holistic health and wellness of our community.
It’s what we do together within our 4 walls that allows you to thrive outside of them."

The MXM role requires a considerable amount of self-motivation, drive, desire to increase knowledge and skills, leadership skills, ability to collaborate and communicate, and ability to influence others in a positive way.

ESSENTIAL CHARACTERISTICS

• Supportive
• Passionate
• Integrity
• Community Orientated
• Empathetic
• Visionary
• Committed
• Driven
• Collaborative

JOB RESPONSIBILITIES

Under the direction and supervision of the Club Director

• Primary Focus: Member onboarding - meet with each new member, using motivational interviewing and functional assessments to help them set their goals and prescribe the best program for the member to reach those goals
• Secondary Focus: Membership sales – new member acquisition through direct 1-1 sales, outbound marketing, business partnership building, community outreach
• Personal Training - as needed, follow our program design to run Semi-Private Training and Team Training sessions
• Brand promoters – when you love your gym, others will too. The MXM helps the Club Director establish relationships with businesses in the community to promote the brand through B2B marketing. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
• Day-to-day operators – MXM will also take on some club operations tasks daily [running reports, data entry, answering phones/email/digital leads, cleaning, etc.]
• Eager learners - be willing to participate in online workshops, participate in book studies, attend seminars that may require some travel, be fluid (as the industry itself is ever-changing, so is the brand)
• Culture creators – MXMs love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet.

JOB REQUIREMENTS

• 18 years or older
• Friendly, energetic, outgoing and warm
• Competent with, or willing to learn, Motivational Interviewing
• Genuine and honest with a strong desire to help others
• Available to work flexible hours [mornings, afternoons, evenings, Saturdays, community events]
• Technologically savvy and superior organizational skills
• Self-motivated and can multi-task
• Lifelong learner
• Team player

PERKS

• Anytime Fitness club membership for self and partner
• Paid sick leave
• Earned paid time off
• Earned bonuses
• Discounts on products and services
• Parking
• Reimbursement for health/fitness events
• Uniform allowance
• Business travel
• Ongoing trainings both in-person and virtual
• Fitness Continuing Educations Credits (for personal training)
• Advanced Fitness training (for personal training)

Job Types: Full-time, Part-time

Pay: $33,700.00 - $47,800.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend

COVID-19 considerations:
All customers and employees are required to sanitize hands regularly. Masks are not required, but wiping down equipment before and after use is required.

Education:

• High school or equivalent (Required)

Experience:

• Sales Experience: 1 year (Required)

Work Location: In person

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