Job description

Travel: Regional travel, up to 80%, most of their work is done at the customer site.

Education / Certifications: Associate degree required. Bachelor’s degree preferred. In an electrical or mechanical engineering focus.

Required Experience: 2+ years of Field Service experience, preferably in the medical device field

Preferred Experience: Experience within the medical device industry, laboratory information systems experience, networking instrumentation experience.

We are a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.

Exciting opportunity for an Engineer who loves troubleshooting and fixing hardware. Do you like solving problems? Are you customer focused? Do you enjoy variety? We are rapidly growing and looking to add to our dynamic team!

Whether a routine maintenance call or troubleshooting a problem and finding solutions, our Field Service Engineers play a leading role in supporting the onsite technical needs of our customers. In this highly autonomous role, you will spend the majority of your time at the customer, with travel up to 5 days a week as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.

What will you do?

• Provide world class service to our customers by performing preventative and corrective. maintenance for our instrumentation.
• Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
• Manage service call scheduling, parts inventory and other administrative necessities.
• Build trust-based relationships with our customers.
• Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing and Sales.
• Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
• Represent us in a positive, professional manner in all dealings with customers, both external and internal.

Skills you need for the role:

• 2+ years of field service experience, preferably in the medical device field.
• Associate's degree (Bachelor’s Degree preferred) in electrical or mechanical Engineering, or other scientific degree with related field service experience.
• Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment.
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
• Experience with Laboratory Information Systems/networking instrumentation preferred.
• Strong written and verbal communication skills, self-motivated and an effective team player.
• Must possess basic software skills and computer literacy.
• Physical requirements include the ability to lift 50lbs.
• Up to 80% travel may be required to meet customer needs.

We are on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
N/A

Application Question(s):

• Do we have your consent to email/text you in response to your application? Please note if you answer no, our outreach will be delayed (Please answer "Yes" or "No")

Education:

• Associate (Required)

Experience:

• Field Service Engineering: 2 years (Required)
• Medical Device: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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