Bilingual Spanish ability REQUIRED for this role - those who are fluent in Spanish are eligible for a language differential rate increase.

Learn more about working at Embold here: http://bit.ly/clackamas-youtube

Expand your career and join the Embold Credit Union Team!

Since 1957, we have served Clackamas County with the mission of helping our members meet their financial goals.

We are excited to announce that Clackamas Federal Credit Union will step forward as Embold Credit Union; we will continue to learn and grow, providing the financial services that our members need and the respect and care that they deserve.

What makes Embold different from a bank? Our structure, values, and impact. We put people before profits. We aren't owned by stockholders or governed by a paid board of directors. We're a financial cooperative, owned by members, run by a board of volunteers who aren't in it to make money - they're in it to make a difference. At Embold, we work every day to deliver on that: offering products and services tailored to your needs, volunteering in the communities we serve, making donations, sponsoring events, and being a good neighbor.

THIS JOB IS ELIGIBLE FOR A $1000 NEW HIRE BONUS**

Starting Pay Range: $17.00 $21.00 per hour (based on experience)

Those who are fluent in Spanish are eligible for a language differential rate increase.

At Embold Credit Union, each employee has the opportunity to improve lives by offering world class service. The Member Service Advocate – Interactive (Video/Virtual Teller) is a key frontline position where you will support our members via Interactive Teller Machine (ITM) technology by processing utilizing a variety of member-focused solutions and transactions; (cross-selling our exciting services, products, and promotions; assist in fraud reports, account inquiries, and account maintenance) to support our members.

Here is a snapshot of what our Teams day-to-day looks like:

• Connecting and chatting with Members via Interactive Teller Machine (ITM) operations and via Credit Union technology including phone systems, online chat, and email.
• Researching and resolving fundamental member inquiries about member accounts, verify transactions, and examine documents.
• Thoughtfully reflect and analyze Members goals, needs, and concerns, and educate our community on appropriate products/services to ensure one-touch resolution and to build a long-term banking relationship with each member.
• Protect our members by resolving loan application issues, addressing credit report concerns, and working with each member to move them towards financial success.
• Excited to support our team by being consistently prepared and ready to help our members by delivering a world-class interaction through face to face connections and secure digital services.
• Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
• Have fun in this fast-paced environment.