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Manager, Technical

Based in Miramar, FL and reporting to the Senior Manager, Product, the Manager, Technical Product will be responsible for providing leadership over the team that defines the strategy and functionally executes a product and/or set of products, for Royal Caribbean Cruises, LTD and all associated brands (e.g, Royal Caribbean International, Celebrity Cruises, etc.). The manager will lead several team members, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest and/or employee experience, across all guest and crew touch points for their specific product and/or set of products. In addition, this leader and her/his teams will be accountable for the successful launch of their products from ideation through implementation, as well as ongoing level 3 support and product optimization.

The ideal candidate will have a deep understanding and proven track record of product management and user experience design with respect to Guest Relations/Guest Services Hotel Property Management Technology as well as the ability to provide leadership towards the development of new Guest- and employee-centric experiences. The ideal candidate will also have an eye toward the rapidly evolving technology landscape and provide leadership over advanced and emerging concepts, such as the impact and role of artificial intelligence in product development, to help both educate leaders across the company, as well as inform our forward-looking roadmap. The manager will be responsible for ensuring her/his teams adhere to (and/or aid in the creation of) the development and consistent application of product roadmaps and architectural principles, to ensure efficient and scalable product development. S/he must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.

The role will provide direct leadership over the individual contributors who bring our products to life, leading a team of 5-15 employees, contractors, freelancers and vendors as new products and initiatives are ideated, designed, developed and executed. This leader requires the ability to direct teams that ideate and deliver high quality technology products for our Guests and employees, by both fostering and demonstrating a culture of data-driven and end-user focused product thinking, innovation and engineering.

Essential Duties and Responsibilities:

At a high-level, responsibilities for this role will include:

Financial Responsibilities

List any responsibilities for budget, expenses and/or achievement of revenue targets in US Dollars.

• Responsible for the execution of the technology capex (capital expenditures) and opex (operating expenditures) products, assumed to be in excess of $5M - $10M per year
• Responsible for the product delivery budget, including vendor management, in excess of $5M per year
• May own Capital Appropriation Requests (CAR) of up to $10M

Qualifications:

• 7 Years in a product, project, design or engineering senior leadership role
• Bachelor’s degree required, with a MS/MBA or other relevant advanced degree preferred
• Significant experience in leading teams/organizations in bringing high quality technology products to market

Knowledge and Skills:

The ideal candidate will possess a combination of strategy and execution skills at the enterprise level. This role requires that the candidate have a proven track record of leading large teams through ideation, design and delivery of complex Guest- and employee-facing products.

Product & delivery depth:

• Deep knowledge and extensive track record in leading teams in the delivery of technology products, with a deep understanding of how to get consumer-centric solutions to market with a high degree of success.
• Experience leading product, design and engineering teams through a software development lifecycle that leverages agile principles yet recognizes constraints necessary in an environment that has both legacy systems and a construction lifecycle (such as New Build) with a long lead time.
• Ability to effectively provide overall leadership across a large and diverse delivery system, that spans product definition, design and engineering across front-end UI, services and back-end systems
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively at the senior most executive levels of a company

Results-oriented:

• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships, and the capability to interact with all levels of the organization
• Ability to grasp the complexities of the business, Guest and employee and effectively translate that into a strategy that drives measurable results
• Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative

#LI-DW1

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.