Job description

The Office Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients while also handling the recruitment. Office Coordinator will be responsible for assisting the Service Coordinator with scheduling clients and Care Professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Help with Recruitment and retention of Care Professionals.

Schedule: 9am - 5pm Monday - Friday

Primary Responsibilities:

· Reflect the values of Quality Care Group of Wisconsin, inc. (d.b.a. an independently owned and operated Home Instead franchise).

· Answer incoming calls in a friendly, professional and knowledgeable manner.

· Create and maintain client and Care Pro schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.

· Monitor, mediate, and log all client and Care Pro activity utilizing the software system.

· Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.

· Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.

· Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

· Work blended responsibilities between the role of Scheduling Coordinator and Care Professional

Secondary Responsibilities:

· Participate as needed in all Care Pro meetings

· Conduct Service Inquires

· Perform any and all other functions and responsibilities deemed necessary

· Maintain regular attendance at the office/with the clients to execute job responsibilities

Education/Experience Requirements:

· College degree (required)

· Must possess a valid driver’s license

· One year administration experience (required)

Supervisory Responsibilities:

· None

Knowledge, Skills and Abilities:

· Must have an understanding of and uphold the policies and procedures established by Quality Care Group of Wisconsin, Inc. (d.b.a. an independently owned and operated Home Instead franchise)

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

· Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

· Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work

· Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and Care Pros

· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

· Must present a professional appearance and demeanor

· Must have the ability to operate office equipment

· Must be patient and congenial on the telephone

· Must have computer skills and be proficient in Word and Excel

· Must have the availability to work evenings and weekends as required

· Must have the ability to perform duties in a professional office setting

· Must demonstrate knowledge of the senior care industry

· Must work with clients as a Care Pro

Essential Job Requirements:

· Ability to lift, push or pull 25 pounds

· Ability to bend, twist, stoop, kneel and reach

· Possess a valid driver's license or state identification

· Possess valid auto insurance (if applicable)

· Ability to withstand exposure to dust, mold, mildew and cleaning solutions

· Ability to treat and care for clients and their property with dignity and respect

· Ability to adapt to various living environments and locations

· Ability to communicate with clients in a friendly and congenial manner

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Eau Claire, WI 54701: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Organizational skills: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Senior care: 1 year (Required)
• Microsoft Word: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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