Job description

Serenity Wellness - Office Coordinator Position

Position: Office Coordinator (OC)
Reports to: Owner
Hours: Varies, appx 10-25 hours per week
Compensation: $18/hr

About Serenity Wellness

Serenity Wellness provides onsite massage, yoga, and other wellness services to companies and at special events. Our clients are large (and small) corporations, and as such, we conduct ourselves with the same level of professionalism in our communications and actions. We want our clients feel confident and comfortable working with us so they will invite us back.

Position Overview

The OC is instrumental in the overall success of the company by ensuring that our operations and communications run smoothly. The OC serves as the first point of contact for new (and returning) clients, as well as independent contractors.

An excellent OC is, above all, an organized and competent professional with exceptional communication skills. The ideal candidate will be comfortable dealing with people of various backgrounds and able to carry out administrative duties with accuracy and efficiency so that all bookings run according to client specifications.

Responsibilities

This position is responsible for a broad range of administrative tasks, including:

• Answering and reply to all phone and email communications in a friendly and helpful manner
• Assisting clients and independent contractors with any questions, issues, or needs
• Managing information between clients, independent contractors, and the owner
• Scheduling all event details in scheduling software (Acuity) and tracking spreadsheet (Sheets)
• Invoicing clients in our billing software (Square)
• Maintaining files and records with effective filing systems (independent contractor docs, event docs, etc)
• Providing organizational support
• Monitoring office supplies inventory and placing orders when needed
• Mailing starter packets to new contractors
• Identifying office needs and taking initiative to solve any issues
• Following office workflow procedures to ensure accuracy and efficiency
• Other duties as assigned

Qualifications & Skills

Education

• Required: High school degree or equivalent
• Preferred: Associate’s or bachelor’s college degree

Experience

• Required: Administrative or customer service experience
• Preferred:

- Experience as office coordinator or in a similar role

- Experience in customer service

Skills

• Ability to (accurately) type 55 words per minute
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Proficiency in Google Tools (Gmail, Calendar, Drive, Sheets)
• Experience with Acuity and Square is a plus
• Working knowledge of office equipment
• Exceptional spelling, grammar, and comprehension
• Excellent verbal and written communication skills
• Excellent critical thinking skills
• Excellent proofreading and research skills

Characteristics

• Excellent communication and interpersonal skills
• Organized with the ability to prioritize and multi-task
• Reliable with patience and professionalism
• Attention to detail
• Quick learner
• Dedicated worker
• Proactive and takes initiative
• Ability to follow instructions and procedures to a ‘T’
• Self-motivated and able to work independently
• Enthusiasm, resourcefulness, and reliability
• Outgoing and self-motivated individual with a sense of personal responsibility for their work

Additional Notes

We support a relaxed working environment, while demonstrating professionalism in each of our tasks. For the company to continue to thrive, we need to put forth earnest effort and do an outstanding job in each of our tasks. The ideal candidate will conscientiously invest their time and energy during their working hours to best serve the company.

The ideal candidate has the flexibility to adjust their work times to align with client requests, and is someone who is committed to providing prompt responses to communications during the work day / work week (M – F, 8AM to 5PM), but also can assist with last minute needs that may come in after business hours.

Please note that due to the upcoming holiday weekend we will begin contacting candidates starting Tue, Sept 6, and on a rolling basis thereafter.

Job Type: Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Retirement plan

Schedule:

• Monday to Friday
• On call

COVID-19 considerations:
We follow current local, state, and federal COVID-19 guidelines.

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78702

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