Office Receptionist

SERVPRO

Full Time

Easley, SC 29640

$12.50 an hour

Posted

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Job description

Summary

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

1. Receptionist

a. Receive and enter lead calls and job referrals (FNOL)

b. Perform excellent customer service

c. Receive general phone calls and greet visitors

d. Document calls for weekly call log report

2. Dispatch and Pending Follow-Up

a. Dispatch lead calls and job referrals

b. Track pending lead calls and job referral follow-up

c. Analyze dispatch report

3. Schedule Tracking and General Administration

a. Coordinate production schedule and monitor logistics

b. Coordinate on-call schedule

c. Perform general administration

Necessary Experience and Skill Set

A minimum two years of business experience

Working knowledge of current business software technologies is required

Superb customer service, administrative, and verbal and written communication skills

Experience in the commercial cleaning and restoration or insurance industry is desired

Formal Education/Training

High school diploma/GED

Associates/bachelor’s degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 8:00 a.m.– 5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

Compensation: $12.50 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Office Receptionist

Job description

Picture yourself here fulfilling your potential.

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