Missouri Telehealth Network

The Missouri Telehealth Network (MTN) seeks a mission and customer service oriented individual to serve as an Office Support Assistant IV. Join our fun, mission driven and passionate team, as we work to increase access to patient-centered health care via telehealth for rural and underserved Missourians. MTN began in 1994 providing expertise in key telehealth domains including technical, clinical, operational, legal, regulatory, and evaluation. In 2014, MTN launched the Show Me ECHO (Extension for Community Outcomes) telehealth project that creates virtual communities of learning among interdisciplinary expert teams and community providers that increases capacity and quality of care for patients. Recently, MTN has expanded telehealth programming to include Rural Citizens Access to Telehealth project, Sexual Assault Nurse Examiner project, and our Interprofessional Telehealth Training project.

This position is part of a team that helps fulfill the MTN mission by providing administrative support and assists in ensuring seamless execution of varying tasks and assignments. MTN is a fast paced and requires a support professional who has initiative, strong judgement, well organized and can efficiently manage their work. This position interacts with all levels of professionals both internally and externally managing TEAMs, Outlook, and Zoom.

Key responsibilities include but are not limited to:

• Provide day-to-day office support for the daily operations of the Missouri Telehealth Network. Answer and direct calls/ inquiries to the Missouri Telehealth Network; resolve problems or refer callers to appropriate source for assistance responding to inquiries in a professional and discrete manner. Monitor and manage UMHS Telehealth email and calendar.
• Manage calendars, scheduling high level meetings as requested by MTN Leadership and Medical Directors. Taking notes for MTN staff, integration, and other meetings as needed to distribute to meeting teams.
• Maintain office equipment & set up conference rooms for meetings. Research, gather information, print, and organize data to prepare forms, fliers, lists and folders. Prepare folders for marketing, trainings, and meetings.
• Provide administrative support for various projects and functional areas of MTN as needed.

Our team strives to be mission oriented, strong communication, model of collaboration, improve experience, actively listen, and provide excellent customer service. If you are an engaged professional with strong written and verbal communication skills, organization skills, and a strong work ethic, apply to join our team.

Salary Range: $13.67 - $23.87 hourly

Grade: GGS - 006

University Title: OFFICE SUPPORT ASSISTANT IV

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Monday – Friday

8:00 a.m. – 5:00 p.m.

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

In addition to the Online Application, please provide a Cover Letter and Resume.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

Know Your Rights

To read more about Equal Employment Opportunity (EEO) please use the following links:

• Know Your Rights English Version
• Know Your Rights Spanish Version

After careful consideration of COVID-19 virus trends and the overwhelming evidence of COVID-19 vaccine safety and effectiveness, the School of Medicine, along with MU Health Care, the Sinclair School of Nursing and the School of Health Professions, recently announced the decision to require COVID-19 vaccinations by Oct. 1, 2021, for all employees, unless granted a medical or religious exemption.

All new hires will be required to submit proof of vaccination prior to your start date. If you would like to request a medical or religious exemption, you must do so upon acceptance of employment so our team has time to review prior to your scheduled start date. You will not be allowed to begin work until you have submitted proof of vaccination or received an approved medical or religious exemption.

Thank you for helping us to create the safest environment possible for our colleagues, students and our patients by protecting yourself and others through COVID-19 vaccination.