Job description
Overview
You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” 10 years in a row! What you may
not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.
As the Operations Manager reporting to the Plant Director, you will be responsible for all production activity and results for a three shift, seven-day operation, of a 100,000 square foot facility with 450 full time employees, producing $50 million in gross sales and using approximately $22 million in materials.
Your role is to oversee the planning, organization and execution of a production process which ensures availability of necessary material, equipment, and labor resources along with overseeing the daily operation of the plant to ensure that the scheduled products are produced safely, meet our Quality standards, and are in sufficient quantity to meet the day’s production plan. In addition, coordinate, collaborate and oversee (both directly and “soft line”) with all departments in the plant to be successful each and every day. A successful candidate will supervise and direct plant personnel responsible for every stage of production to ensure manufacture of high quality and cost-effective product. Success is defined by the plant’s stoplight chart of KPIs.
You’ll Thrive in the position if you are:
- Business Minded: you have a holistic understanding of how a business functions and what it takes to grow it.
- Improvement Focused: you never turn off the thought “how can I do this better, faster, or with less?”.
- A Natural People Leader: you are a leader and coach adept at providing others with a clear direction, helping them see though the weeds while inspiring, motivating, developing, and empowering them.
- Self-Starter and Creative Problem Solver: you have an understanding of current system needs and operations as well as an outstanding ability to think outside the box and use resources at hand to effortlessly get to the bottom of an issue: big or small.
Responsibilities
Here’s more of what you’ll get to do:
- Aggressively champion a Safety Culture. Monitor the manufacturing team to ensure operations are in compliance with health and safety standards.
- Ensure that all products are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
- Oversee the planning, organization, quality and production process to ensure availability and use of necessary material, equipment, and labor resources daily.
- Continually assess and identify manufacturing performance gaps.
- Ensure that processes, policies and SOPs are complied with.
- Ensure that all hourly team members are trained and certified for the position they are assigned.
- Coach and provides frequent feedback to managers, supervisors and team members on the correct manner to produce product.
- Ensure all materials, processes, people and schedules are in place for each day of production.
- Proactively address and provide corrective action, in alignment with Human Resources.
- Perform quality controls and monitors production KPI’s.
- Coordinate with other department heads such as the QA manager and Shipping manager to ensure finished products are of the best quality.
- Design and implement plans for the effective use of material and labor resources to achieve manufacturing targets.
- Supervise the operations of manufacturing personnel to ensure the manufacturing process is within budget and time schedule.
- Oversee the hiring, orienting, and training of technical production employees to ensure a competent, motivated, engaged and happy workforce.
- Oversee the regulation of work shift to ensure proper workload distribution.
- Coordinate with the Maintenance manager to ensure that proper preventative maintenance is completed per schedule for all production equipment and machines to ensure efficient operations.
- Analyze and provide solutions to manufacturing challenges or problems.
- Conduct assessments to identify mechanical and procedural limitations that minimize work efficiency.
- Monitor and control the production process to adjust operations in event of a problem.
- Maintain a fair and professional work environment that focuses on the business objectives, but also balances quality of work-life factors for team members.
Qualifications
What we require:
- Minimum of 10 years of experience in a Manufacturing company as a mid to senior level manager.
- Strong project management skills.
- Able to multi-task and prioritize workload in a fast-paced environment.
- Positive and collaborative approach to driving execution. Able to engage and motivate all levels of team member.
- Strong written and verbal communication and interpersonal skills.
- Highly proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel and Outlook).
- Able to take information from multiple sources and create ongoing performance-based training solutions.
- Knowledge of HACCP, SQF, FDA and other Food Safety guidelines.
- Bachelor’s degree or equivalent experience.
What we prefer:
- Food manufacturing experience with a high emphasis on baked, refrigerated goods.
- Knowledge and experience with the Baldrige Manufacturing Excellence model.
- Bi-lingual in English/Spanish and English.
About the Company
Since 1978, we’ve been known for our legendary cheesecakes, upscale casual hospitality, and fresh-from-scratch menu, but we’re most proud of being named to the Fortune 100 Best Companies to Work For® list since 2014. With 47,500 staff members across more than 300 restaurants – including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk and Fox Restaurant concepts – our people-centered culture offers something for everyone.
We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
#SoCheesecake #LifeAtCheesecake
Compensation Range
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