Job description

Job Title: Operations Specialist II/ Microsoft 365 Enterprise Administrator

Location: St. Louis, MO 63166 (Hybrid 1 day in Office)

Notes: This is a Hybrid remote role, where the candidate would need to go to the office at least once a week, but most of the other work can be remote.

The Microsoft 365 Enterprise Administratoris responsible for the maintenance and expansion of Client's Collaborative suite of services, including Exchange Online and Microsoft Teams.

The Administrator is responsible for a mix of operational support, project work, and Tier 2 end user support. The Collaboration team works together with business lines to support Client's Digital Transformation.

Key responsibilities include:

· Provide Tier 2 support for escalated tickets related to Exchange/Email, MS Teams, and other collaborative platforms on PCs and Mobile devices

· Monitor and fulfill tickets for configuration or consultation requests in a timely and professional manner

· Identify, research, and keep apprised of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use.

· Assist in the development of training documentation, and provide training as needed.

· Work with other members of the IT team to ensure standards are included, applied and maintained across all product sets and solutions.

Qualifications:

· 3+ years of relevant experience

· One or more Microsoft 365 Certifications preferred

In addition to the above qualifications, the successful candidate will demonstrate:

· Excellent problem-solving and organizational skills.

· Ability to balance multiple initiatives and demands simultaneously.

· Ability to communicate technical information to non-technical personnel.

· Ability to prioritize and organize.

· Creativity and 'outside the box' thinking and a readiness to try new approaches

· Strong analytical skills to quickly recognize issues and opportunities to improve processes and drive efficiencies.

Job Types: Full-time, Contract

Pay: $32.00 - $38.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any Microsoft 365 Certifications?

Experience:

• relevant: 3 years (Preferred)

Work Location: Hybrid remote in St. Louis, MO 63103

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