Job description

• Summary of Position

This job description provides information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

Obtains, verifies and records all patient information through the registrations process to ensure proper records for all services received. Provides support for scheduling and ordering of miscellaneous exams when necessary. Assumes responsibility for maintaining confidential patient information and responsible with patient reception, direction and correspondence.

• Primary Job Responsibilities

These requirements are representative, but not all-inclusive, of the knowledge, skill, and ability required of the position. Primary job responsibilities constitute approximately 90% of the positions work. To be successful, individuals must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined in this position description.

• Greeting Patients: Welcomes patients and accurately enters their information into applicable system. Verifies the patient’s identification. Uses proper identification and greeting when answering phone calls. Triage calls and messages, and route to appropriate person/department as necessary.
• Patient Registration: Collects all patient demographics in an accurate and efficient manner. Obtains all signatures on appropriate paperwork. Ensures a valid order is in the system. Orders additional testing if needed in department (labs and/or imaging). Assists management with quality assurance as needed. Admitting areas- complete inpatient admission process.
• Insurance Verification: Obtains insurance information and scans card(s) into system. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check Medical Necessity. Diagnosis Coding and abstracting when needed by department. Able to complete authorization requests when needed/as appropriate.
• Collections: Collection patient copays and enters payments directly into the system. Completes patient estimates when needed. Completes cash reconciliation and deposits.
• Medical Records: Maintain confidential medical records. Obtains records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records.
• Scheduling: Schedules medical office appointments and/or basic diagnostic testing when needed; physical, occupational or speech therapies; surgery or other imaging services

• Additional Responsibilities
• Provides patient communication and service recovery. Ability to participate in peer interviewing process.
• Identify critical values and inform appropriately.
• Places calls for ambulance transfers
• Patient appointment reminders
• Provide switchboard phone coverage.
• Files orders into Medicon system.
• Medical record distribution/requests/smart log
• Provides communication via faxing, telephone and computer.
• Chart preparation
• May be requested to serve as a float or provide coverage in another department
• Physician practices: In order to be considered a Specialist, individuals must be able to obtain authorizations AND complete cash reconciliation.
• Lab Only: Accurately orders lab tests in the Meditech system, as well as investigates esoteric test orders to determine proper test and specimen requirements, making certain that laboratory test orders are compliant with regulatory agency requirements. Communicates with physician's offices regarding additional information required on a test order or when a redraw is required. Result reports according to laboratory procedures.
• Supervisory Responsibilities
• Minimum Qualifications

Education, Training & Experience

High School diploma or GED. Previous customer service experience required. Previous medical office experience preferred.

*Record processing test to be administered in Human Resources.

Certifications / Licensure

Medical terminology certificate preferred.

• Required Skills, Abilities and Attributes
• Physician Practices: may be requested to serve as a float or provide coverage in another SHMG office.
• Ability to organize and establish day-to-day priorities while utilizing critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills and must display integrity, friendliness and compassion.
• Must be able to establish an appropriate and effective rapport with patients, co-workers and medical staff.
• Must be able to demonstrate effective and appropriate written and oral communication skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Must be flexible
• Takes initiative and embraces new opportunities to grow both personally and organizationally.
• Must be efficient and effective in the use of resources.
• Basic computer skills.

Job Type: Full-time

Pay: $16.23 - $22.96 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Urgent care center

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Rotating weekends
• Weekend availability

Work Location: In person

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