Job description

Job description

We are Peninsula Hearing. We are looking for a Front Office Person to be a part of our team and support our Poulsbo office. This role would be full-time with travel to both Port Townsend and Poulsbo. To help you make a decision on why Peninsula Hearing is a great place to work, here is some information about the company and who we are looking for…

Who is Peninsula Hearing?

Peninsula Hearing is an established and growing hearing healthcare practice in beautiful and historic Port Townsend & Poulsbo Washington. Peninsula Hearing was founded because of a family life lesson by the founder - Dr. Megan Nightingale - she learned the importance of hearing health’s impact on one’s overall wellness. Because of this experience, Peninsula Hearing has been serving our communities for over 30 years.

Our patient care philosophy is simple:

• Peninsula Hearing Team Members are experts in the hearing industry
• We use this expertise to build rapport with our patients, so we can effectively guide our patients through their hearing wellness journey

What does the ideal candidate look like for Peninsula Hearing?:

Peninsula Hearing is looking for a full time front office person to support our Poulsbo and Port Townsend offices. This person understands the value that as a front office person, you are the first and last impression of the practice. This means you know how to set and end the tone for the patient’s visit. You have the ability to work with a variety of patients and provide excellent customer service. You are able to use MS Office Suite programs like Word, Excel, PPT, and Outlook. This person has the ability to serve the patients in the office while managing the incoming phone calls in an effective manner.

What does a typical day look like for a Front Office Person at Peninsula Hearing?:

Throughout the day, you will be orchestrating a symphony of patients coming in and out of the office, handling incoming calls, and interacting with audiologists. You will greet patients and provide excellent patient service. You may be recruited to assist with patient testing as needed and will be taught some minor hearing aid maintenance procedures such as cleaning and repairs. You will help track and report daily scheduling metrics to manage the office support accordingly. You will have access to patient medical records to maintain, provide billing and scheduling support. This means you will need to maintain confidentiality for each patient you help support. This symphony will keep you busy.

What you bring to the Peninsula Hearing?:

We are looking for a candidate who has a HS Diploma. An AA degree is preferred. Two years of front office experience is ideal. Your ability to work independently and have a keen eye for detail and organization are markers of success for this role because you will be juggling a lot of information. Ability to communicate effectively with patients and other team members is necessary. Your willingness to grow and evolve as a team member at Peninsula in roles and responsibility will be essential as the company grows.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person

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