Patient & Community Outreach Manager - Red River Region
Job description
How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."
Overview:As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.
All LLS employees are required to provide proof of vaccination for COVID-19 before beginning work at LLS unless a valid medical, religious, or other exemption is approved consistent with applicable law.
The Manager Patient & Community Outreach is to implement strategies in support of the Leukemia & Lymphoma Society’s goals including: connect more patients with LLS, as soon after diagnosis as possible; provide ongoing support, education, and access to quality care; and build healthcare provider and community relationships to increase referrals. The Manager Patient & Community Outreach will provide or coordinate information, services and outreach to patients and their caregivers, survivors, and healthcare professionals in their coverage areas. This role will serve as a key mission "expert" for the region(s) for which he or she is responsible.
Duties and Responsibilities:
- Create and maintain deep engagement with, and support for, patients throughout their cancer journey providing ongoing support, education and access to quality care;
- Promote Information Specialists as an essential point of initial contact, inside and outside of LLS, for disease, treatment and support information. Foster shared constituent relationship management responsibility for handling IRC patient referrals and related follow-up;
- Develop and support a strong patient and community outreach volunteer structure to help implement patient and community outreach strategies; identify volunteer opportunities to better reach underserved communities (including but not limited to racial/ethnic minority communities, rural communities, and young adults) through provider and community outreach;
- Create collaborations with community-based organizations, especially those serving underserved populations throughout the region;
- Build mission committees comprised of local oncology professionals and key stakeholders to build relationships with LLS regions and to assist with patient outreach and events. Implement an effective, timely and ongoing communication strategy to ensure relevant information about patient and community outreach strategies and goals are delivered to internal and external stakeholders;
- Conduct community-based patient education programs in select markets and underserved areas;
- Partner with campaign and advancement to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors and funders;
- Engage patients, caregivers, and health care professionals to volunteer for campaign, advancement, and mission-related activities;
- Partner with advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
- Collaborate and partner with internal stakeholders including Executive Directors, Patient & Community Outreach Managers, Campaign, Region and National Office staff to ensure joint planning, mutually beneficial support, and effective advancement toward LLS’s overarching goals and strategies;
- Ongoing management of budgeted resources;
- Ongoing assessment of the need in access, services, and education for patients and providers in the region;
- Timely compliance with all reporting requirements;
- Maintain a working knowledge of the LLS mission and programs to promote Organizational initiatives;
- Perform other related duties as assigned.
- BA or BS required; advanced degree or equivalent experience a plus
- 3 - 5 years of progressively responsible related experience
- Bilingual In Spanish Preferred but not required
- Healthcare educational background preferred
Position Requirements:
- Experience and skills in relationship and network building, volunteer development and educational programming
- Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience
- Account management experience a plus
- Ability to leverage relationships and negotiate agreements
- Strong healthcare knowledge base with oncology experience preferred
- Strong problem-solving, priority-setting and project management skills
- Ability to work independently, thrive under pressure and perform multiple tasks
- Broad cultural competency
- Proven ability to conceptualize and articulate science-based policy goals
- Fundraising experience a plus
- Experience working in a matrix environment a plus
- Strong computer skills required
Physical Demands & Work Environment:
- Must reside within the region area(s) employee manages
- Position may require 25% to 50% travel; night and weekend work may be required
- Physical demands are minimal and typical of similar jobs in comparable organizations
- Work environment is representative and typical of similar jobs in comparable organizations
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