Job Description:

• You are the first connection between Intermountain and patients; we look for individuals who embody Intermountain' s values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You are responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers. As a Patient Service Center Representative, you assist patients as they navigate their healthcare needs by:
• Establishing courteous and professional connections with patients over the phone and/or via secure messaging.
• Effectively identifying and resolving patient needs such as scheduling appointments, answering general business and billing questions, connecting patients to their care team, etc.
• Documenting essential information in electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless resolution for the patient.
• Using analytic skills and technical resources to anticipate patient needs and offer to resolve needs.
• Cordially assisting patients and clinical caregivers with appointment maintenance activities including working queues, rescheduling appointments, cancelling appointments, appointment reminders, appointment preparations, and obtaining interpretation services.
• Eagerly providing a superior level of customer service that is consistent with company standards and goals, including outbound calls to patients, parents, guardians, facilities, other departments or teams.
• Complete job training and pass-off requirements.

Job Details

• Location: Saltzer Surgery Center
• Benefits Eligible: Yes - Full time
• Shift: Monday-Friday 6am-5pm, no holidays or weekends
  

Minimum Qualifications

• Six months of customer service experience involving interactions with customers in person and by phone.
• Professional manner and strong interpersonal and communication skills.
• Demonstrated basic computer skills involving word processing and data entry.
  

Preferred Qualifications

• One year of customer service experience, especially in a Hospital or Medical Office.
• Problem solving ability, analytical skills, self-motivated and able to work well in a call center environment.
• Demonstrate excellent verbal and written communications skills.
• Experience taking incoming and/or outgoing calls in a professional work environment.
  
  

Physical Requirements:

• Interact with others respectfully and communicate information effectively verbally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and read and understand documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

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Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package and our commitment to diversity, equity, and inclusion .