Patient Support Specialist I

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Remote Role: Hours M-F 5 AM- 5 PM - flexible start/end times

About the role:
Act as interface to patients to perform service-related activities (Troubleshooting, Warranty Decisions, Complaint Handling, Sales Orders, RGA’s, event registration, candidate requests, etc.). Accountable for complying with all Regulatory requirements with respect to complaint handling and maintaining the accuracy of the data within BSC business systems.

Your responsibilities will include:

• Troubleshooting of external devices with patients and sales reps, including processing associated RGA’s and sales orders (e.g., warranty, out-of-pocket, etc.) in SAP as well as documenting complaints in NetRM complaint handling system.
• Assisting with general inquiries and labeling regarding Neuromodulation products, documenting complaints in NetRM complaint handling system and following up.
• Reporting all other complaints regarding Neuromodulation products and documenting in NetRM complaint handling system for follow-up.
• Handling all overflow call types from Patient Care Reps, including:
• Field information, order and RGA requests from patients
• Update contact information
• Send out replacement ID cards
• Connect patient candidates to local reps, physicians and ambassadors
• Register patients for local events Design and carry out various field studies related to various market released products.
• Provide on call coverage after hours for all patient care call types.
• Perform other related duties as assigned, including special projects.
  

Required qualifications

• High School Diploma /degree/equivalent
• At least 4 years’ experience in a fast-paced customer service environment.
• Familiarity with Biology, medical terminology, medical products or manufacturing Customer Service experience.
• Excellent written and oral communication skills and organizational skills.
• General knowledge of computer skills.

Preferred qualifications

• Bachelor’s Degree in Engineering, IT, Health Science, Business, Nursing, Computer Science, or medically related field desired.
• Hospital, physician’s office or medical field support experience.
• Prior Boston Scientific or Medical Device experience

Rate of pay: $19.60 min - $26.45 mid - $33.30 max

Boston Scientific is an Equal Opportunity Employer.

Requisition ID: 560832

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!