A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You’ll focus on helping the local offices in driving the Firm’s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

The People Technology Team provides consultation, operational oversight and assists with the implementation of innovative technology solutions that support the ongoing efforts to optimize our human capital business processes and people experience. The People Path (ServiceNow HRSD) Team partners with cross-functional teams to identify business needs, design and implement enhancement and features in support of the business strategy.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s) of relevant experience

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Certification(s) Preferred:

ServiceNow HRSD System Administrator and/or Developer Certification and/or HRSD Professional Suite Certification

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success at the following:

• Performing day to day configuration within a technology platform including but not limited to workflows, catalog items, scripts and service portal within ServiceNow HRSD;
• Experience programming with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, SSO, SAML, JSON, etc.);
• Creating and/or maintaining components such as Server and Client-side scripts, ACLs, Business Rules, UI Actions, Script Includes, Import Sets, Flow Designer, Transform Maps, Scheduled Jobs, UI Policies, AJAX;
• Possessing an advanced understanding of ServiceNow HRSD and Workday functionality, including understanding of possibilities and limitations within the technology including prior experience monitoring or designing integrations between those and other vendor SaaS systems;
• Coordinating between the business users, the software vendor and Information Technology (IT), and other groups using an Agile/Scrum methodology to integrate, enhance, and implement new systems and provide recommended solutions which meet the needs of the business;
• Previous consulting or business analyst experience.
• Understanding the intersection of Human Capital (HC) processes and Technology with experience leveraging the ServiceNow HRSD platform to create an enhanced user experience;
• Translating technical processes into common language for a wide audience;
• Executing technology strategy during implementations, use, and support of human capital systems, specifically HRSD;
• Conducting project planning workshops to define requirements, design, user stories, and acceptance criteria for software applications for ServiceNow HRSD or comparable Cloud / SaaS applications;
• Being an iterative thinker with demonstrated experience working on teams who are solving problems with creativity while utilizing both positive and negative testing skills;
• Solving complex business issues from strategy to execution demonstrating critical thinking to bring order to unstructured problems;
• Possessing experience aggregating various, often unrelated data points or data sets to determine root cause or to support processes that benefit multiple stakeholders or impact multiple systems cohesively;
• Presenting information and insights to leadership both orally and in written form.
• Analyzing complex ideas or proposals from stakeholders using multiple stakeholder viewpoints to build consensus and develop solutions and recommendations resulting in positive outcomes for all parties;
• Identifying and recommending improvements that will enhance the efficiency of systems, data integrity, and/or level of customer support;
• Collaborating with vendors and other clients of vendors on future design releases that benefit the Firm and the business including networking, staying current on future release functionality, and participating in user forums to provide feedback and build consensus with other clients;
• Demonstrating customer-centric focus and contributing to results while teaming to solve challenges, and understanding when and how to challenge stakeholders in order to achieve desired outcomes;
• Bringing high level energy, sense of urgency, decisiveness, and ability to work well under pressure;
• Possessing basic leadership experience with the ability to coach and mentor others;
• Fostering a trusting, collaborative, and flexible working environment; as well as comfort working in a virtual setting;
• Handling multiple, time-sensitive deliverables while focusing on the quality of work delivered to clients;
• Demonstrating ownership and accountability over work products.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions in Albany (NY), California, Colorado, Nevada, New York City, Washington State, or Westchester County (NY), please visit the following link for pay range information: https://pwc.to/payrange-v1-ifsmanager