JOB DESCRIPTION
Summary/Objective: The Personal Banker is focused on proactively identifying and meeting the financial
needs of customers or prospects. The Personal Banker maintains a sales focus by acquiring new relationships
and/or deepening current customer relationships through a variety of activities. These activities include lobby
management, attending community events, and teleconsulting. A Personal Banker is accountable for doing
the right thing for customers and ensure that their behaviors and actions drive a positive customer
experience.

Essential Functions:

Focus on enhancing and deepening the relationship with current customer base and engaging in outside
sales activities to meet branch and Company goals.

Open new deposit accounts for customers.

Maintain a position of trust and responsibility by keeping all customer, employee and Company
business confidential.

Create customer loyalty and grow customers’ new or established banking relationship through a
positive customer experience.

Manage risk through adherence to all procedures, using sound judgement within established limits.

Promote excellent customer service with friendly, helpful attitude and professionalism.

Resolve customer issues accurately and with confidence; provide timely correspondence.

Provide guidance to CSR’s with respect to the sales and referral process

Refer customers to appropriate branch personnel when appropriate.

Reach out to potential customers to generate new business.

Active involvement with community groups and organizations to establish and grow local relationships

Actively listen to, research and present financial products and services to existing and prospective
customers.

Accept Visa Credit Card, Debit Card and Money Mate applications.

Compliance with all government regulations including the Bank Secrecy Act and related regulations.

Competencies

Ethical Practice – Being in accordance with the rules or standards for right conduct or practice;
following processes, procedures, policies, laws and regulations that govern the Bank; moral
uprightness; honesty

Integrity –
o Behavioral: Doing the right thing; acknowledge mistakes and demonstrate accountability for

actions;
o Job based: Ensuring accurate data throughout the organization

Communication –
o Delivering Messages: Ability to deliver clear and accurate messages across a variety of

mediums to audiences of all sizes and backgrounds. Ensures that the delivered message is clear
and understood by the listener

o Listening: Understands information provided by others. Listens actively and to others’ views
and concerns. Seeks further information to clarify ambiguity.

Teamwork – Positively, respectfully and openly participates in the collaborative effort of a group to

achieve a common goal. Be committed to building an encouraging, caring, and supportive
environment. Provide mutual support; be open minded to other’s suggestions and contributions.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the employee
is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach
with hands and arms, climb stairs, talk to hear. The employee must occasionally lift or move office products
and supplies, up to 20 pounds.

Position Type
This is a full-time position. Business hours of operation and scheduled workdays which will include Saturdays.

Travel

As required

Required Education and Experience

High School diploma, GED or equivalent required.

1-3 years related professional experience (personal banker, teller, customer service representative)
required.

Experience in opening new accounts or completion of new account training is preferred.

AAP/EEO Statement
First Federal Savings of Lorain is an Equal Opportunity Employer-M/F/Disabled/Vet

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.