Job description

JOB
Annual Salary: $63, 073.92 - $78,956.80 plus Excellent BenefitsThis recruitment is Open Until Filled. Interested candidates are encouraged to apply early. This recruitment will be used to fill current vacancies and establish an eligibility list. No prior experience needed. Training will be provided on the job.Are you looking for a career where you can make a difference everyday? The City of Carmel-by-the-Sea is recruiting for energetic, organized, and dependable individuals who can can work independently with minimal supervision, perform several tasks at once and thrive in a fast pace work environment. Police Services Officers (dispatchers), receive, evaluate, and prioritize calls for emergency and non-emergency public safety assistance; dispatch units and coordinate response of emergency personnel; maintain communication with officers in the field to ensure safety; operate a variety of telecommunications equipment (e.g., radio, telephone, and computer aided dispatch systems); and perform a wide variety of specialized clerical and computer data entry work, including preparing and maintaining police records. Dispatchers must communicate clearly and effectively; remain calm and tactful under stressful conditions, and remember detailed information. They must quickly and carefully analyze situations and take proper course of action following established protocols and procedures; and interact effectively and sensitively with individuals from diverse backgrounds. This position requires shift work, weekends and holidays.Incumbents will receive training in answering and evaluating emergency services calls and dispatching municipal police, fire, and other calls for service by radio, and may also receive additional training in parking enforcement to assist with parking enforcement as needed.Ideal candidate will have the ability to: Provide exceptional customer service, communicate effectively, and gather information from citizens.Work well under pressure, exercise good judgment, and make sound decisions in emergency situations.Operate modern office equipment, including computer equipment.Type and enter data at a speed necessary for successful job performance.Quickly obtain critical information and prioritize calls.Interpret, explain, and enforce policies and procedures.Read and interpret street maps.Receive and transmit messages properly, rapidly, efficiently, and effectively.Apply knowledge and reasoning to make prompt and effective decisions quickly in both routine and non-routine situations.Analyze situations carefully and adopt effective courses of action.Interact effectively and sensitively with individuals from diverse backgrounds.Handle multiple concurrent tasks and manage priorities.Speak clearly and distinctly in a well-modulated voice.Maintain confidentiality of sensitive information.Understand and follow oral and written instructions.Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.Communicate clearly and concisely, both orally and in writing.Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.Learn: To operate emergency dispatch and communications equipment including radio, telephone, and teletype equipment.Standard radio broadcasting and dispatch procedures and rules.The operating characteristics of emergency dispatch and communications equipment including radio, telephone, and teletype equipment and the Federal, State, and local regulations governing their use.Interpret, and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions including penal, vehicle, and law enforcement codes.The geography of the city including streets, public buildings, landmarks, businesses, medical facilities, and community centers.To operate computer systems to check for warrants, stolen property, and criminal history information.To perform responsible emergency dispatch-work with accuracy, speed, and minimal supervision.The Department: The Carmel-by-the-Sea Public Safety Department includes Police, Parking Control, Animal Control, and Dispatching Services. The Police Chief is also the Director of Public Safety with oversight over the Police Department, the Ambulance Department and Fire Contracted Services (Currently with Monterey Fire Department). The Police Department is made up of (15) sworn officers and (10) non-sworn positions, comprised of (1) Police Chief/Public Safety Director, (1) Commander, (2) Sergeants, (2) Corporals, (9) Officers, (6) Public Services Officers (Dispatchers) and (4) Community Services Officers (Parking and Animal Control). Specialized assignments currently include participation in regional Special Response Unit (SRU), Hostage Negotiation Team (HNT), Peninsula Regional Violence and Narcotics Team (PRVNT) as well as department Motor Officer, Bicycle Patrol and Detective positions.The Carmel Police Department is committed to providing quality municipal police services to our residents, business community, and visitors. We maintain a proactive approach to preventing crime and a strong commitment to resolving the concerns of those we serve. The Department has embraced the philosophy of community-oriented policing. Members are committed to delivering the highest level of service to the community. We take great pride in employing new members who possess the same level of commitment.

SUPPLEMENTAL INFORMATION
To be considered for this career opportunity, you must submit a complete online application through NeoGov and answers to the supplemental questionnaire. Resumes will not be accepted in lieu of a complete online application. Incomplete applications will be rejected. Applications will be screened in relation to the criteria in this job announcement. Applicants with the most relevant qualification will be invited to interview. The City of Carmel-by-the-Sea is an equal employment opportunity employer and encourages all qualified individuals to submit an application for this opportunity. The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.Candidates with a disability who may require special assistance in any phase of the application or selection process should contact the Human Resources Department at (831) 620-2017.

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